Customer Service Advisor
Location: Whiteley
Competitive Salary: £24,000
Fantastic Hours: Mon – Fri, 40 hours per week between 8am – 5pm
Are you looking for a role with progression opportunities, 25 days+ annual leave and no shift work? Read on..
The task at hand:
We have an exciting opportunity for a Customer Service Advisor to join our Customer Service team in Whiteley. You will be responsible for delivering exceptional levels of service over the phone to Onecom customers ensuring that every communication is both a professional and positive experience for our customers. You will be responsible for confidently handing customer queries promptly, balancing the needs of customers and the business.
You'll be great in this role if:
You're personable and confident
You're passionate about providing an excellent service with every customer interaction
You're got brilliant IT skills and an interest in technology
You've got excellent communication and organisational skills
You always see a task through to the end, ensuring full ownership, going the extra mile for your Customer
You have a creative approach and are self-motivated
You've got excellent communication and organisational skills and you can plan and prioritise your workload
You're a team player, who enjoys working with people
You can work to tight deadlines, getting your work done reliably with minimal supervision
You can work well under pressure and remain clam in stressful situations
You like dealing with a wide variety of tasks including customer escalations, and you're good with living outside of your comfort zone
You're a champion of the Onecom core values: Innovation, Integrity, Ambition, Knowledge, Inspiration
What you’ll be busy doing:
Acting as the key “middle person” coordinating with the customer, the mobile network and our suppliers and couriers
Providing support to our customers, our sales teams and members of your own team
Responding promptly to customer queries via telephone, email, and web chat, working to a “first call” resolution target
Handling and resolving queries including, but not limited to: billing issues, tariff changes, order updates, roaming queries, network issues and technical device challenges
Onecom Perks and Benefits:
Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year
Birthday Break: Day off for your birthday, during your birthday month
MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks
Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme
Wellbeing: Discounted Gym membership, free online workouts, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support
Pension: We offer 9% combined pension contribution
Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support
Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption
Rewards: Quarterly employee reward programme and annual awards
Discounts: Discounts on tech
Referral Incentive: You’ll receive a bonus for each successful friend or family member you refer
Socials: Work hard and play hard with our all-expenses paid company events and parties
Foundation: Get involved in fundraising activities and events for our Charity partners
Academy: Limitless professional development with access to our in-house training academy
Who we are
Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.
We’ve built an award-winning team of 750+ ambitious, inspiring and innovative individuals.
We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now.
Equity, Diversity & Inclusion
Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives.
Notice to Recruitment Agencies
Onecom operates a direct sourcing model and does not accept speculative CVs