Do you have great attention to detail? Do you enjoy being in a customer facing environment? Do you have excellent written and verbal communication skills?
Find out more about this role by reading the information below, then apply to be considered.
Here at Iceland were different. We care. Were not a dull stuffy corporate. Were one big team. A diverse group of people who get stuck in and work together. If this is how you like to work then please read on.
We are looking for a Customer Focused, driven Advisor to work within our Customer Care team within Executive Resolution.
Overall Purpose of the role is to respond and resolve all customer communications that aremade to the board of Executives.
Key Responsibilities:
Respond and resolve all customer contacts sent to the Executive Board Directors, as well as case managing damage and injury complaints beginning to end.
Key Skills:
Highly organised, problem solver, strong written and verbal skills. Confident in liaising with different departments to get necessary information to put a resolution in place. Able to provide excellent customer care skills in terms of empathy, enthusiasm and confidence. Excellent telephone manner. Detail focused.
Understands the responsibility of communicating on behalf of directors with a tenacious attitude to resolving complaints beginning to end. Always customer focused.
Experience:
Strong typing skills, Customer Care experience, Experience with Microsoft apps
Make a difference to your career, we expect a lot but youll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care.
Alongside this we can offer you:
15% discount in Iceland stores
30% discount at Club Individual Restaurants
33 days holiday (including bank holidays)
Pension (NEST)
Free onsite parking
Onsite electric car charging ports
Subsidised staff restaurant and Costa Coffee
Christmas vouchers
Refer a Friend Scheme
Christmas Savings scheme
Discounted dry cleaning
Long service awards
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