Job Description
My client is seeking an Assistant Service Desk Administrator to join their team during a period of rapid growth. This role offers the opportunity to develop and expand alongside their organisation. The ideal candidate will possess strong hands-on administration and computer skills, essential for managing our service desk effectively or someone with relevant experience looking to establish themselves in an expanding organisation.
Day-to-day of the role:
* Serve as the first contact point for all customer breakdown/service requirements, whether in person, by email, or by telephone.
* Manage and assign all logged callouts/service requests to the appropriate staff member or engineer.
* Keep the Service Diary up-to-date at all times.
* Resolve issues and answer queries over the phone where possible.
* Fulfil all parts requests from engineers and customers.
* Log all parts issued against engineer and customer usage.
* Follow up on all closed jobs to ensure all paperwork is received from engineers.
* Maintain information on the company system, Simpro.
* Ensure all paperwork is filed in the appropriate file on a regular basis.
* Maintain all general administration involved in this role.
* Deliver outstanding service to all company clients, aligning with our ethics, values and brand.
* Answer customer enquiries in a polite and friendly manner.
Required Skills & Qualifications:
* Experience in an administrative role, preferably within a service desk environment.
* Strong computer and system navigation skills
* Experience with Simpro or similar platforms ideal but not necessary
* Excellent communication skills, capable of handling multiple tasks efficiently and effectively.
* Ability to work independently and as part of a team.
* High level of attention to detail and commitment to providing exceptional customer service.
Benefits:
* Competitive salary.
* Opportunities for professional growth and development within a rapidly expanding company.
* Supportive and dynamic work environment.