Our team in Darlington are seeking an experienced Administrator, to provide a comprehensive and efficient administrative service.
Main duties of the job
As part of this role, you will:
1. Proactively support the smooth running of the administrative functions within the service.
2. Be responsible for welcoming clients to our service.
3. Maintain and create record-keeping systems as required.
4. Be responsible for the receipt and processing of all referrals, screening, triage and comprehensive assessments, to input NDTMS/demographic and personal details using computerised systems.
5. Support the service to meet local health and safety requirements.
6. Generate prescriptions in preparation for signing by relevant clinicians.
7. Support the management team in maintaining high levels of data quality and information management.
8. Support the wider team with commitments, to include organising diaries, allocating, arranging, cancelling and rebooking meetings and events.
9. Be responsible for taking, transcribing and distributing formal minutes for meetings.
About us
Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health. At We Are With You we work with people on their own goals, whether that's staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that's right for them either face to face in their local service, community or online. We provide a free and confidential service without judgement to more than 100,000 people a year. We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.
Job responsibilities
Do you pride yourself on great organisation skills, with an eye for detail and a methodical 'can do' attitude? If yes, then we would love to hear from you. Please note that this position will be for 15 hours per week, Thursday & Friday, 9am - 5pm. The ideal candidate will have a successful track record in a similar role, ideally within a business support or office function. You will have excellent IT skills, including the ability to collate data and use and manage databases. You will have the ability to build and maintain effective relationships with a range of internal and external stakeholders. It is essential that you are able to manage competing/conflicting demands on your own initiative and are comfortable managing your own workload. Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach.
Benefits
* 28 days annual leave, plus bank holidays.
* An extra day off for your birthday or a special occasion of your choice.
* Enhanced maternity, paternity and adoption leave.
* 2 days paid volunteer leave per year.
* Auto-enrollment into We Are With You's pension scheme.
* Access to a Blue Light Card - giving you great savings on big high-street and online brands.
* Flexible working opportunities and access to a range of services and resources to support you with your wellbeing.
* We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role!
Additional Information
Please note that this role may close early should sufficient applications be received, so early application is advised. As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. We also provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.
Qualifications
* Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check.
Experience
* A successful track record of providing an efficient and reliable administrative support.
* Demonstrable experience of working in an office environment.
* Ability to work as part of a multidisciplinary team.
* Ability to build effective relationships with a range of internal and external stakeholders.
* Organised; excellent planning and time management skills.
* Ability to manage competing/conflicting demands, under own initiative and managing own workload.
* Good analytical skills, eye for detail, methodical with 'can do' approach.
* Resilient; ability to prioritise and work under pressure.
* Ability to collate data, to use and manage databases (e.g. Excel, Halo).
* Minute taking skills.
* Knowledge and understanding of work-based Health and Safety issues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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