About the Role
We have an exciting opportunity for an experienced Assistant Conference and Banqueting Manager to join our team at Fanhams Hall.
This is a hands-on position that requires a strong leader who can manage the team and work alongside them to deliver exceptional standards in Conference and Banqueting operations.
Main Responsibilities
* Ensure that expectations are exceeded at all times in all areas of C&B
* Support the operational teams in delivering exceptional standards
* Leading from the front by running and overseeing events, remaining hands-on within this busy food and beverage operation
* Ensure that all C&B department standards remain consistent in the absence of the C&B Manager
* Build a strong relationship with every client, ensuring that every meeting or event organiser is met on arrival and receives a warm welcome and thorough briefing to check every detail and establish other requirements
* Ensure every meeting receives a de-brief to check satisfaction and thank them for using the hotel, any future sales leads should be passed to the Sales Team
* Assisting the C&B Manager in the recruitment and development of permanent and casual team members
* Support the training of the team to enable them to deliver a consistently high level of service
* Ensure functions room set up is per function sheet and that our standards are maintained
* Optimise opportunities to hit and exceed budgeted targets
The Ideal Candidate
Our successful Assistant C&B Manager will have;
* Minimum of 2 year's supervisory/management experience in a similar 4 to 5 star standard hotel within a Conference and Banqueting department
* Flexibility to work different shift patterns
* Customer Service experience and commitment to delivering this to a high standard
* The ability to listen and respond to guest needs
* Well presented
* Good time keeping and ability to multi-task
* Excellent verbal and written communication skills
* Ability to work under pressure
* Flexibility to respond to a range of different work situations
* Can use initiative and have problem solving skill
About Fanhams Hall
We are a luxury hotel that values our people and strives to provide an exceptional experience for our guests. We are looking for individuals who share our values and are passionate about delivering outstanding service.