Job Description
We are currently looking for a Operations Coordinator to join our Quickflange Business unit based at our Bridge of Don HQ.
Main Purpose Of The Role:
To work within the operations team to deliver operational support to the Quickflange business unit. Primarily focusing on supporting client requirements, provision of job packs, equipment coordination and tracking.
Main Tasks:
* Providing operational support in the compilation of quotations and tenders.
* Liaise with Operations Manager to ensure all Quickflange related activities in the workshop are carried out to company standards and all equipment is mobilised on time.
* Responsibility for Quickflange Technicians working on site or at the client’s site for specific client split allocation.
* Preparation of work packs, including implementation procedures, plans, engineering drawings, equipment lists, materials as required. Ensure that job briefings are carried out.
* Develop, approve and update, job tracker, asset tracker, daily sales and master project planner to reflect resource allocation in line with various project requirements.
* Liaise with Technical team as and when required as per project requirements.
* As and when required, compilation and issuing of final reports to the client.
* Liaise with onsite technicians ensuring that work is progressing as per plan and support with all technical queries.
* Ensure that the correct competencies of technicians are requested in accordance with job / project requirements.
* Manage scope variations ensuring that these are presented to the client in a timely manner and subsequently approved.
* Monitoring and controlling of relevant project costs ensuring profit on projects are maximised.
* Ensure that invoices raised are submitted to the client in a timely manner.
* Support Sales personnel with client management, expectations, and growth.
* Maintaining and improving the appropriate technical / operational procedures and work instructions.
* Organise and liaise with third party inspection of equipment.
* Coordination of and arranging the returning of equipment, including shipping documentation, commercial invoices and ensuring equipment is correctly maintained post mobilisation.
* Ensure Company owned hire equipment is maintained and tested pre and post use (Tooling, testers and Ancillaries).
* Complete delivery paperwork within SAP - prepare hire equipment lists for each project/scope and ensure that correct equipment is selected for dispatch and accurate project documentation is issued to the client.
* Assist with the growth of ICR, supporting opportunities to the business and actively contributing to development and management meetings.
* Raising purchase requisitions in line with project requirements.
* Handling of all QF training enquires, including coordination of equipment & manpower to complete training.
* Providing Project Coordination support across other ICR business units as required.
* Ensure all company processes and procedures in accordance with BMS are adhered to.
* To present a highly professional articulate and consistent management approach to the running of the business that is supportive to the ideals and expectations of company employees and Directors.
Key Responsibilities:
* Deliver all projects/scopes to the satisfaction of the client.
* Optimise project deliverables, schedule, and budgeting.
* Manage the Quickflange trained Technicians through Solab to ensure the right skills are deployed to the client site, either on or offshore.
* Support the Operations Manager to ensure the QF operations team have all the information they need to deliver the service to the client.
* Compliance with all ICR HSEQ processes and standards.
* Coordination of the rental equipment and sale flanges.
* To prepare and compile job packs.
* To create dispatch paperwork via SAP, for the dispatch equipment.
* Awareness of current stock levels and reorder points.
Mandatory Training Requirements:
* Knowledge of SAP is preferable, but not essential.
* Awareness of mechanical equipment and possibly hydraulic equipment an advantage.
* Strong organisational and planning skills.
* Problem resolution and process familiarisation.
* Analysis and decision-making skills.
* Excellent interpersonal skills.
* Strong ability to multi-task.
* Excellent administration skills, including report writing.
* Significant Microsoft knowledge and experience.
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