This role is primarily site-based in Great Baddow but will include remote work.
Here at FDS, we have an exciting new opportunity for an experienced, on-site Desktop Support Engineer to provide support to a long-standing client at Great Baddow.
This is a full-time permanent position working 37.5 hours per week, Monday – Friday between the hours of 07:00 – 19:00.
Working as part of the FDS Team, you will gain access to a large library of training courses and accreditations to help further your skills and development.
We also offer an excellent benefits package including a personal pension plan and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.
Due to the nature of our client’s work, the successful candidate will need to either hold or be able to obtain SC clearance. For this reason, we are only able to progress with applications from British nationals (No Dual Nationalities).
As a Desktop Engineer, you will be:
1. Primarily carrying out security audits of all devices, working closely with a client team to ensure patches/software security is up to date.
2. Helping the rest of the FDS team with software and system fault diagnosis, analysis, and fix.
3. Taking responsibility for stock used and following the correct procedures regarding stock management.
4. Managing case incidents and IMAC’s in line with SLA’s.
5. Acknowledging and responding to emails from Team Leads and Manager.
6. Liaising with other teams or vendors to resolution.
7. Maintaining risk awareness of technology and business impact.
8. Assisting with projects as they arise.
9. Proactively keeping the customer updated with problem status at all times.
10. Identifying and reporting risk as appropriate in accordance with the guidelines.
11. Managing Loan Pool laptops.
12. Complying with Asset Management policies.
13. Working directly with the client.
ESSENTIAL SKILLS/QUALIFICATIONS:
1. Must have, or be able to obtain UK GOV Security Clearance at SC level.
2. Clean Full Driving License.
3. Proven troubleshooting skills.
4. Previous experience in a similar role within an ITIL environment.
5. PC/Desktop Support knowledge including Microsoft Windows NT/98/XP onwards.
6. Linux/Unix knowledge advantageous.
7. Able to follow detailed instructions.
8. Logical thought process to problem solving.
9. Mobile connectivity (e.g. Android/iPhone).
10. Knowledge of SCCM.
11. Good knowledge of HP Workstation, Desktops & Laptops.
12. Honest and dependable.
13. Reliable.
14. Punctual.
15. Accepts and handles responsibility.
16. Cooperates with supervisors.
17. Willing to learn new skills.
18. Speaks and listens effectively.
19. Works with minimum supervision.
20. Solves personal and professional problems.
21. Excellent communication and people skills.
22. Must be well organized.
23. Must be able to deal productively with a high workload.
24. Multi-tasking skills.
25. A flexible approach and ability to work alongside various operational teams.
26. Able to manage own overall activities.
27. Professional image at all times.
28. Credible communicator at all levels within the customer environment.
29. Broad range of knowledge across IT systems.
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