Job summary IMP Healthcare are looking for and Operations Lead, to oversee the daily operations of our Primary Care Network, ensuring efficient and effective service delivery. This role involves managing staff, optimising processes and implementing strategic initiatives to enhance patient care and operational performance. Main duties of the job Main Duties and Responsibilities The role involves providing strategic and clinical leadership to the Primary Care Network (PCN), supporting the PCN Manager and Clinical Directors (CDs) in developing and implementing strategic plans, workforce strategies and quality improvement initiatives. It includes overseeing day-to-day operations, ensuring compliance with NHS/CQC obligations, managing procurement and maintaining equipment. The role also encompasses human resources responsibilities such as recruitment, induction, training and staff welfare, as well as project management, supporting business cases and delivering incentive schemes. Additionally, the role involves organising education and training events, participating in personal and professional development and leading digital and transformational activities to improve patient access, staff satisfaction and the efficiency of general practice services. The post holder will develop strong relationships with PCN member practices and Integrated Care Systems (ICSs) to support local transformation plans and align with broader strategies. About us Imp Healthcare Ltd, is a federation of GP practices in North Lincoln and surrounding villages, serving around 74,000 patients. Our aim to enhance local health services, ensuring efficient and resilient primary care. Our current projects include an extended access scheme offering appointments outside core hours, an Aging Well Team that provides services to our housebound and care home patients and we are also taking part in the national level programmes in collabaration with NHSE Date posted 11 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Flexible working Reference number B0324-25-0000 Job locations Lincolnshire Chamber Of Commerce Carlton Boulevard Lincoln LN2 4WJ Job description Job responsibilities Primary Support to PCN Supporting the PCN Manager to provide strategic and clinical leadership to the PCN, developing and implementing strategic plans, leading and supporting quality improvement and performance across member practices. Supporting the PCN CDs to provide strategic leadership for workforce development, through assessment of skill-mix and development of network workforce strategy. Influencing, leading and supporting the development of excellent relationships across the PCN to enable collaboration. Be a first point of management contact for the PCN ARRS staff. Participate and lead in audits and key indicators. Operational Management Oversee the day-to-day operations of the PCN and associated activity, ensuring that all ARRS staff are achieving their primary responsibilities. Support the PCN Manager with planning, developing and implementing of systems and procedures to ensure adequate provision of services. Assist PCN Manager with planning, development and implementation of changes necessary to meet new demands on the Network from internal and external sources. Line manage and support all clinical and administrative PCN ARRS staff. Including maintaining an overview of staff welfare, providing annual appraisals and monitoring and reviewing annual leave and sick leave. Manage the procurement of equipment, supplies and services for the PCN services. Ensure the all PCN specific equipment is maintained and calibrated Ensure the PCN maintains compliance with its NHS/CQC and any other contractual obligations Develop reporting and audit tools to inform the PCN CD and PCN board where required Develop new policies, standards, SOPs and guidelines as required for use across the PCN. Work closely with the PCN Manager to enable them to ensure all business information is accurate in relation to PCN finances Human Resources Lead on the HR recruitment of new PCN ARRS staff Provide a robust and relevant induction process for new PCN ARRS staff Ensure all new PCN ARRS staff have an appropriate induction pack and rota Ensure that all PCN ARRS staff have the appropriate qualifications, registrations, training, accreditation, and requisite skills to undertake the duties required of them at each practice. Carry out probation reviews and sign off competent staff in close liaison with the PCN CDs and PCN practice managers. Maintain personnel files for all PCN ARRS staff. Assist in the resolution of any PCN complaints, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required Support in the investigation and resolution of any PCN related significant events. Maintain an effective overview of HR legislation Ensure adequate staffing levels to meet the requirements of the PCN Practices, monitoring skill mix and employment of staff. Support in the ongoing training of PCN staff to ensure they have the adequate skills to meet the requirements of their role Track and monitor PCN staff statutory and mandatory training Develop HR policies relevant to the PCN where required. Project Management Support on a range of business, data submission, transformation and improvement initiatives across the PCN. Support the PCN to develop, bid and operationally manage any new projects. Support on business cases ensuring all compliance with legislation. Support delivery of incentive schemes and other quality or cost-effective initiatives. Education and Training Support with the organisation of local and area wide protected learning time (PLT) events Partake in training relevant to the role. Provide administrative support in relation to education and training across the PCN practices Support with Medical Lead and Multi professional lead with education funding applications and data requests. Personal/Professional Development Participation in an annual performance review Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Digital and transformational The post holder will plan, coordinate and directly support delivery of transformation activity in general practice within a PCN with a view to improving patient access, staff and patient satisfaction, and the efficiency and sustainability of general practice services. The post holder will work closely with staff working at practice and PCN level to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered. The post holder will develop strong relationships with PCN member practices and will support the planning and delivery of improvements that will provide benefits to patients and staff. The post holder will develop relationships with ICSs to gain agreement and support for local transformation plans and activity, and to support alignment with broader strategy, including the ICSs digital strategy. Job description Job responsibilities Primary Support to PCN Supporting the PCN Manager to provide strategic and clinical leadership to the PCN, developing and implementing strategic plans, leading and supporting quality improvement and performance across member practices. Supporting the PCN CDs to provide strategic leadership for workforce development, through assessment of skill-mix and development of network workforce strategy. Influencing, leading and supporting the development of excellent relationships across the PCN to enable collaboration. Be a first point of management contact for the PCN ARRS staff. Participate and lead in audits and key indicators. Operational Management Oversee the day-to-day operations of the PCN and associated activity, ensuring that all ARRS staff are achieving their primary responsibilities. Support the PCN Manager with planning, developing and implementing of systems and procedures to ensure adequate provision of services. Assist PCN Manager with planning, development and implementation of changes necessary to meet new demands on the Network from internal and external sources. Line manage and support all clinical and administrative PCN ARRS staff. Including maintaining an overview of staff welfare, providing annual appraisals and monitoring and reviewing annual leave and sick leave. Manage the procurement of equipment, supplies and services for the PCN services. Ensure the all PCN specific equipment is maintained and calibrated Ensure the PCN maintains compliance with its NHS/CQC and any other contractual obligations Develop reporting and audit tools to inform the PCN CD and PCN board where required Develop new policies, standards, SOPs and guidelines as required for use across the PCN. Work closely with the PCN Manager to enable them to ensure all business information is accurate in relation to PCN finances Human Resources Lead on the HR recruitment of new PCN ARRS staff Provide a robust and relevant induction process for new PCN ARRS staff Ensure all new PCN ARRS staff have an appropriate induction pack and rota Ensure that all PCN ARRS staff have the appropriate qualifications, registrations, training, accreditation, and requisite skills to undertake the duties required of them at each practice. Carry out probation reviews and sign off competent staff in close liaison with the PCN CDs and PCN practice managers. Maintain personnel files for all PCN ARRS staff. Assist in the resolution of any PCN complaints, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required Support in the investigation and resolution of any PCN related significant events. Maintain an effective overview of HR legislation Ensure adequate staffing levels to meet the requirements of the PCN Practices, monitoring skill mix and employment of staff. Support in the ongoing training of PCN staff to ensure they have the adequate skills to meet the requirements of their role Track and monitor PCN staff statutory and mandatory training Develop HR policies relevant to the PCN where required. Project Management Support on a range of business, data submission, transformation and improvement initiatives across the PCN. Support the PCN to develop, bid and operationally manage any new projects. Support on business cases ensuring all compliance with legislation. Support delivery of incentive schemes and other quality or cost-effective initiatives. Education and Training Support with the organisation of local and area wide protected learning time (PLT) events Partake in training relevant to the role. Provide administrative support in relation to education and training across the PCN practices Support with Medical Lead and Multi professional lead with education funding applications and data requests. Personal/Professional Development Participation in an annual performance review Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Digital and transformational The post holder will plan, coordinate and directly support delivery of transformation activity in general practice within a PCN with a view to improving patient access, staff and patient satisfaction, and the efficiency and sustainability of general practice services. The post holder will work closely with staff working at practice and PCN level to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered. The post holder will develop strong relationships with PCN member practices and will support the planning and delivery of improvements that will provide benefits to patients and staff. The post holder will develop relationships with ICSs to gain agreement and support for local transformation plans and activity, and to support alignment with broader strategy, including the ICSs digital strategy. Person Specification Other Essential Must meet DBS reference standards and has a clear criminal record in line with the law on spent convictions. Desirable Experience of developing new ways of working in terms of clinical management Understanding of the wider determinants of health, including social, economic, and environmental factors and their impact on communities Understanding Primary Care Networks Qualifications Essential Educated to GCSE level or equivalent, including Maths and English (C or above) Worked within a primary care setting (GP Practice) or at a management level within Lincolnshire Healthcare. Desirable Leadership/ Management qualification Human resources qualification Educated to degree level or equivalent Experience Essential Team worker Intuitive and resourceful Effective organisation skills Excellent interpersonal skills to develop and maintain effective working relationships Able to use own initiative Ability to use own judgement, resourcefulness, and common sense Ability to work without direct supervision and determine own workload priorities A demonstrable commitment to professional development Able to work under pressure Desirable Experience in the use of Primary Care/NHS computer systems such as Systmone Person Specification Other Essential Must meet DBS reference standards and has a clear criminal record in line with the law on spent convictions. Desirable Experience of developing new ways of working in terms of clinical management Understanding of the wider determinants of health, including social, economic, and environmental factors and their impact on communities Understanding Primary Care Networks Qualifications Essential Educated to GCSE level or equivalent, including Maths and English (C or above) Worked within a primary care setting (GP Practice) or at a management level within Lincolnshire Healthcare. Desirable Leadership/ Management qualification Human resources qualification Educated to degree level or equivalent Experience Essential Team worker Intuitive and resourceful Effective organisation skills Excellent interpersonal skills to develop and maintain effective working relationships Able to use own initiative Ability to use own judgement, resourcefulness, and common sense Ability to work without direct supervision and determine own workload priorities A demonstrable commitment to professional development Able to work under pressure Desirable Experience in the use of Primary Care/NHS computer systems such as Systmone Employer details Employer name Imp Federation Ltd Address Lincolnshire Chamber Of Commerce Carlton Boulevard Lincoln LN2 4WJ Employer's website http://imphealthcare.co.uk/ (Opens in a new tab)