Customer care Advisor
Location: Gloucester
Salary: £22,500/ £12.36/hour
Hiring for Multiple vacancies!!
Ready to Launch Your Career in Customer Service?
Do you pride yourself on your ability to always exceed when it comes to customer care and enjoy relationship building and working as a team?
Whether you’re a seasoned customer service pro or just stepping into the working world, we want YOUR enthusiasm, energy, and customer-first mindset to keep our customers smiling.
What you will be doing as a customer care advisor:
* Helping Customers: Be the voice of the company, responding to a variety of customer queries through phone, email, and chat, offering timely, professional solutions.
* Solving Problems: Triage technical issues like connectivity faults and work with our team to ensure a seamless fix, whether it’s scheduling a service engineer or passing cases to technical support.
* Showcasing Our Products: Help potential customers find the right product for their needs and excite them about joining the family.
* Adding Value: Upsell and cross-sell where appropriate to improve the customer experience- it’s all about creating win-win situations!
* Collaborating: Work with your teammates to ensure customer needs are met and experiences are exceptional.
What we are looking for in a customer care advisor:
* A natural people person you thrive on making connections and delivering great experiences.
* A ...