Customer Service Job Description Customer Service Representative - Coatbridge, North Lanarkshire, UK Job Summary We are currently seeking a dedicated Customer Service Representative to join our team in Coatbridge, North Lanarkshire. This part-time, temporary position is pivotal to Ventrica's success in providing exceptional customer service. Salary The salary for this position ranges from £20,000 to £45,000 per annum, depending on experience and qualifications. Responsibilities Responding to customer inquiries via phone, email, and chat in a timely and professional manner Resolving customer complaints and issues with patience and empathy Processing orders, returns, and exchanges accurately Providing product information and assistance to customers Escalating complex issues to the appropriate department for resolution Maintaining a high level of customer satisfaction and retention Qualifications Previous experience in customer service or a related field Excellent communication and interpersonal skills Strong problem-solving abilities Ability to work effectively in a fast-paced environment Proficiency in Microsoft Office and CRM software Benefits As a Customer Service Representative at Ventrica, you will enjoy benefits such as: Competitive salary and performance-based bonuses Training and development opportunities Paid time off and flexible working hours Healthcare and pension plans A supportive and inclusive work environment If you are passionate about customer service and thrive in a dynamic team environment, we would love to hear from you. Apply now to join our team and make a difference