Resident Experience Assistance
Salary: up to £32,000 (OTE £36,000)
Location: Milton Keynes
Responsibilities
1. Provide first class customer service to residents, being the first point of for all residents and visitors
2. Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
3. Organising and hosting monthly residents events and initiatives, to enhance the community feel of the scheme.
4. Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets.
5. Management of amenity space hiring
6. Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers
7. Ensuring marketing portals remain up to date at all times
8. Organising and running tenant services via third parties and in-house
9. Ensuring up to date resident communication via various channels including social media
10. Seeking special offers and discounts for residents from local businesses
11. Creating a community feel through communication, events and innovations
12. To act as first point of call for residents to report maintenance issues
13. Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained
14. Organising minor w...