Job summary This is an exciting role front of house, working closely with clinical colleagues to ensure our patients receive the highest standard of care.The role requires someone who has a great level of attention to detail and good organisational skills for managing in a busy environment. Excellent communication and customer service skills are essential for dealing with colleagues, patients and families.The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role. Main duties of the job To provide administration support for GAU, EPAC and day theatre service clinics providing clerical and receptionist services on Jasmine Ward. Support to patients and staff at outpatient level as part of the multi-disciplinary team. About us At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer: Flexible working options to help you balance work and life NHS pension scheme for long-term financial security Generous annual leave allowance to recharge and relax A strong focus on career development to help you grow and achieve your potential Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work. We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds. Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy. Date posted 04 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Contract Permanent Working pattern Part-time Reference number 184-OL-GR-2061 Job locations Yeovil District Hospital Higher Kingston Yeovil Somerset BA21 4AT Job description Job responsibilities Please see the Job Description for further information, as well as a full list of duties and responsibilities. Job description Job responsibilities Please see the Job Description for further information, as well as a full list of duties and responsibilities. Person Specification Qualifications Essential GCSE English and Mathematics Desirable Recognised IT qualification Experience Essential Minimum of two years administrative experience Ability to demonstrate an intermediate level of skill across Microsoft Office suite of software (including Word, Excel, PowerPoint, Outlook) Awareness of the importance of maintaining patient confidentiality. Demonstrable knowledge of working in a customer/patient focused environment Desirable Knowledge of Trust Track care system Experience of reception duties and dealing with patient appointments over the phone. Experience of working within the NHS Experience of data management. Awareness of the NHS Agenda Person Specification Qualifications Essential GCSE English and Mathematics Desirable Recognised IT qualification Experience Essential Minimum of two years administrative experience Ability to demonstrate an intermediate level of skill across Microsoft Office suite of software (including Word, Excel, PowerPoint, Outlook) Awareness of the importance of maintaining patient confidentiality. Demonstrable knowledge of working in a customer/patient focused environment Desirable Knowledge of Trust Track care system Experience of reception duties and dealing with patient appointments over the phone. Experience of working within the NHS Experience of data management. Awareness of the NHS Agenda Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Somerset NHS Foundation Trust Address Yeovil District Hospital Higher Kingston Yeovil Somerset BA21 4AT Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)