Are you a passionate customer service professional with the ability for building strong relationships and exceeding customer expectations? We are working alongside our esteemed, well established client who has an exciting opportunity for you! Join our clients dynamic team as a Client Account Manager and play a pivotal role in delivering exceptional service to their valued clients.
Our client prides themselves on providing top-notch solutions and unparalleled customer support. As a leader in our industry, they strive to deliver excellence in every interaction. Now, they are seeking a talented Customer Services Account Manager to help them maintain and enhance their reputation for exceptional customer service.
Main Responsibilities:
1. Account Management: Serve as the primary point of contact for a portfolio of key client accounts. Build strong relationships with clients, understanding their unique needs and business objectives.
2. Customer Satisfaction: Ensure the highest level of customer satisfaction by proactively addressing client concerns, resolving issues, and providing timely and accurate solutions. Strive to exceed customer expectations at every opportunity.
3. Communication: Foster clear and effective communication between clients and internal teams. Act as the liaison, ensuring seamless collaboration and timely delivery of services.
4. Strategic Planning: Collaborate with clients to identify growth opportunities and develop account strategies. Leverage your understanding of client goals to drive customer success and long-term partnerships.
5. Problem Solving: Demonstrate strong analytical and problem-solving skills to address complex issues and find innovative solutions. Anticipate customer needs and provide proactive recommendations to enhance their experience.
6. Reporting and Analysis: Track account performance, analyse data, and generate insightful reports. Use data-driven insights to identify trends, opportunities for improvement, and areas for increased customer satisfaction.
7. Team Collaboration: Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure seamless service delivery and a unified customer experience.
Requirements:
1. Proven experience in a customer service and/or account management role, preferably in a B2B environment.
2. Exceptional interpersonal and communication skills, with the ability to build rapport and engage effectively with clients at all levels.
3. Strong problem-solving abilities, with a proactive and solution-oriented mindset.
4. Excellent organizational and time management skills, with the ability to manage multiple client accounts simultaneously.
5. Analytical mindset with the ability to analyse data, identify trends, and make data-driven recommendations.
6. Proficiency in CRM software and other relevant tools.
7. A passion for delivering outstanding customer service and a genuine desire to ensure customer success.
Benefits:
1. Competitive salary and benefits package.
2. Free onsite parking.
3. 35 hours a week Monday to Friday - 8.45am - 5.15pm.
4. Opportunities for professional growth and development.
5. Collaborative and supportive work environment.
6. The chance to work with a diverse portfolio of clients and industries.
7. Make a significant impact on customer satisfaction and contribute to the success of our company.
Join our team of dedicated professionals and make a difference in the lives of our valued customers. To apply for the position of Customer Account Manager, please submit your cv for consideration today.
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