It's fun to work in a company where people truly BELIEVE in what they're doing We're committed to bringing passion and customer focus to the business. Due to continued growth, Crest Nicholson are currently recruiting for a Trainee Applications Support Analyst to join the team. As a Trainee Applications Support Analyst you will provide general IT assistance and application support, relating to incidents, requests and queries raised via the IT Service Desk by users of Crest Nicholson IT systems. You will be encouraged to develop a good working knowledge of one or more business systems and become a matter expert for the IT department when corresponding with the business. Principal Duties or Responsibilities: Acquire a good understanding of a wide range of Crest's core business systems in the context of business function, systems architecture, user base, and common problems. Provide support and guidance to users relating to the day-to-day use of business systems. Conduct all work in accordance with the Service Level Agreements, provide updates proactively and reactively on calls logged in the ITSM system. Review and triage all calls allocated in the ITSM to all Crest resolvers, solving as many as possible with First Time Fix, then allocation of remainder to appropriate Crest resolvers. Help Document processes, procedures and resolutions to continuously improve performance and service. Carry out routine systems administration tasks as required. Liaise with external suppliers who have been contracted to provide technical and/or application support. Manage the escalation of support to your line manager or an external supplier when appropriate. Manage change effectively in accordance with existing Change and Enhancement Management procedures. Key skills and experience required for this role: Knowledge of Microsoft products Hands-on knowledge of ERP, CRM, HR or Quest software would be advantageous. Must be able to prioritise tasks and work under pressure, whilst adhering to SLAs. Must demonstrate good technical and non-technical communication skills (verbal and written). Strong attention to detail. A self-starter that can demonstrate initiative. Continuous commitment to service improvement and customer satisfaction. Flexible attitude to working hours as the role will be required to provide off-site out of hours support on an ad-hoc basis. The Company Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive. As an employer of choice, we offer an extensive range of benefits, to include: Competitive Salary Company Bonus Scheme Private pension up to 7.5% Private healthcare and cash plan options 28 days' annual leave Cycle to work scheme Share save scheme Gym membership discounts We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under 'Recruitment Privacy Policy'. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us