Our successful and growing hotel client in Cardiff are seeking an experienced Reservations & Sales Supervisor to join them on a permanent basis.
We are seeking a candidate who has proven experience within the hotel industry, understands what it means to deliver great hospitality, and loves working with customers.
What you'll be doing:
1. You will be the first point of contact for all clients, ensuring the customer journey from point of initial enquiry through to pre-arrival and post-departure courtesy calls meets a first-class standard.
2. Deliver consistent standards to ensure customers have an excellent experience.
3. Support to monitor and adjust pricing strategies across all advertising channels.
4. Grow the business through proactive sales and effective conversion of enquiries, offering great options to clients.
5. Develop new corporate accounts through strategic coordinated sales, delivering first-class standards and customer service.
6. Process day-to-day bookings and placement of reservations while taking a proactive role in up-selling opportunities.
Skills & Experience:
1. Knowledge of the local area including upcoming events in Cardiff.
2. Clean driving licence with access to your own vehicle.
3. A great memory - to remember returning guests!
4. Identify new business, be aware of the local market and competition.
5. Strong sales skills and confidence in conducting telesales activity.
6. Ability to understand client needs and promote the services that we offer.
7. Ensure quotes and bookings are taken correctly.
8. Proactive problem solver.
9. Ability to multitask and prioritise work ensuring deadlines are achieved.
10. Great communication skills.
11. A passion for hospitality, our industry, and delivering great service.
Salary & Benefits:
Salary will be between £28-30k depending on experience.
Company Pension.
25 days holiday per year plus bank.
Working in brand new, state-of-the-art offices with the latest tech.
City centre location with parking options.
40 hours per week, working either 8am-4:30pm or 9:30am-6pm.
1 weekend per month working 'on-call' on a rota basis.
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