Regional Planning Administrator - London South
Location: Croydon, GB, CR0 4XB
Position Type: Professional
Salary up to £30,000 p.a. - dependent upon your skill set and experience!
Working Monday to Friday 0800hrs to 1600hrs (1/2 hr unpaid lunch)
We are looking for a dedicated and organized Regional Planning Administrator to join our regional planning team at Volvo Trucks based in Croydon. The successful candidate will be responsible for supporting the regional planning processes, ensuring the smooth coordination of planning activities, and providing administrative assistance to the team. This is a key role that will require strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.
We can offer you
* 25 days holiday plus bank holidays raising to 30 days with service
* Contributory Pension scheme
* Training and development opportunities
* Health Care Plan with access to dental insurance
* Extended maternity/paternity and adoption leave
* Referral bonus with our recommend a friend
* Cycle to work scheme
* Many benefits for yourself, family and friends including Theme days out, gym memberships, discounts with High St Retailers, travel, hotel, airport parking plus many more +++++
Who are you?
You will require:
* Customer service skills with ability to liaise and communicate to customers
* Strong background in administration or customer focused role
* Ability to work either part of a team or on own building a strong rapport with clients and colleagues
* Excellent time management and organisation skills
* Good level of IT
* Strong attention to detail and problem-solving skills
* A proactive, can-do attitude with the ability to work both independently and as part of a team
What will you be doing
As a Regional Planning Administrator, you will liaise with our customers first hand, assisting with the planning of maintenance and repairs. Working closely with our Workshop team providing them with relevant and accurate information, ensuring the customers’ expectations are always managed.
Responsibilities within role:
* Key customer contact and point of reference
* Working with the workshop management team, ensure workshop scheduling and loading to maximise available capacity and utilisation
* Clarify for the customer and the workshop the basis for the repair – Retail/Warranty/Contract
* Gain customer agreement through selling the benefits of identified repair solutions in a professional manner
* Produce and explain repair order to customer during planning stage
* Maintain customer contact information in workshop planner, CM and VDA
* Ensure planning and communication that ensure all resources are available in advance of scheduled work (labour and parts).
* Manage bookings for courtesy cars, collection & Plan and manage all truck monitoring cases with customer, relevant dealer and RTM / SDM delivery and waiting. Ensure that all active campaigns are allocated to the repair order
* Manage all contractual and non-contractual vehicle alerts and liaise with the customer(s) or dealer(s) accordingly.
* Ensure that all proposed work is correctly specified based on standard IMPACT content and converted to GDS quotes.
* Be able to convert GDS quotes into repair orders
* Ensure that all authorised work is properly coded on the repair order prior to handover to the workshop
* Be able to convert a quotation into a workshop repair order
Ready for the next move?
If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
#J-18808-Ljbffr