Job summary We are looking for a proactive, motivated and enthusiastic individual to join our friendly and supportive multi-disciplinary team. The post provides lots of variety and as a member of the MHICS Wokingham team you will support both GP Services and NHS staff. The MHICS administrator's role is to ensure that all administrative functions are delivered and run smoothly for the benefit of the service and its service users. Therefore, we are looking to recruit someone with excellent interpersonal skills and initiative who can work in a busy team. Being the first point of contact for the Mental Health Integrated Community Service in Wokingham, the successful candidate will be responsible for a number of tasks, including the administration of incoming referrals, booking appointments, supporting the team with administration of reports, assessment letters and answering incoming telephone calls from clients, their families and third parties, and organising and taking minutes at a variety of meetings. This is a full-time role, 9-5 and you will be based at the office in Resource House, Wokingham, with the possibility of occasional homeworking. Main duties of the job Good interpersonal, communication and reporting skills Ability to use a practical problem-solving approach in everyday situations. Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases Strong organisational and planning skills Ability to work effectively in a team and an ability to work on own initiative About us Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish. Our values at Berkshire Healthcare are: Caring for and about you is our top priority Committed to providing good quality, safe services Working Together with you to develop innovative solutions Your wellbeing is important to us. Some of the benefits of working for us include: Flexible working options to support work-life balance 27 days' annual leave rising with service opportunity to buy and sell Generous NHS pension scheme Excellent learning and career development opportunities 'Cycle to Work' and car leasing scheme including electric vehicles Access to a range of wellbeing tools and services Discounts at hundreds of popular retailers and restaurants Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality Generous maternity, paternity, adoption and special leave Free parking across Trust site Date posted 07 November 2024 Pay scheme Agenda for change Band Band 3 Salary £25,329 to £26,958 a year per annum (Incl. of HCAS) Contract Permanent Working pattern Full-time Reference number 371-MHS548-A Job locations Resource House 20 Denmark Street Wokingham RG40 2BB Job description Job responsibilities The 3/4 must haves for you to be considered for this role: Knowledge of administration and/or office procedures Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the internet and databases For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Jane Forbes on 01189 044780 or email: jane.forbesberkshire.nhs.uk who'll be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible. Job description Job responsibilities The 3/4 must haves for you to be considered for this role: Knowledge of administration and/or office procedures Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the internet and databases For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Jane Forbes on 01189 044780 or email: jane.forbesberkshire.nhs.uk who'll be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible. Person Specification Education/Qualifications/Training Essential Knowledge of administration and/or office procedures Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties Educated to GCSE Grade C, including English and Maths Continuous Professional Development Essential Demonstrates proficient keyboard skills Willing to undertake personal development Previous Experience Essential Ability to work on own initiative Ability to work as part of a team Desirable Previous NHS experience in a similar role At least 3 years' experience of working within an administrative service Knowledge, Skills & Abilities Essential Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the internet and databases Ability to work effectively in a team and under direction on routine tasks without the need for supervision, prioritising and managing workload Ability to use own initiative and apply a practical problem solving approach in everyday situations Demonstrates confidential and effective written and verbal communication skills, with the ability to empathise, be supportive and sensitive to the needs of others Demonstrates an awareness of diversity in the community Demonstrates an enthusiastic and flexible approach Demonstrates excellent customer care and telephone skills Ability to apply attention to detail Desirable Experience of RiO patient focused computer system Additional Requirements Essential Self-motivated Demonstrates an enthusiastic and flexible approach Desirable Ability to move equipment within health and safety guidelines Demonstrates an awareness of health and safety issues for clinic environment and personal safety Ability to travel between Trust sites Ability to be flexible with working days/hours Person Specification Education/Qualifications/Training Essential Knowledge of administration and/or office procedures Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties Educated to GCSE Grade C, including English and Maths Continuous Professional Development Essential Demonstrates proficient keyboard skills Willing to undertake personal development Previous Experience Essential Ability to work on own initiative Ability to work as part of a team Desirable Previous NHS experience in a similar role At least 3 years' experience of working within an administrative service Knowledge, Skills & Abilities Essential Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the internet and databases Ability to work effectively in a team and under direction on routine tasks without the need for supervision, prioritising and managing workload Ability to use own initiative and apply a practical problem solving approach in everyday situations Demonstrates confidential and effective written and verbal communication skills, with the ability to empathise, be supportive and sensitive to the needs of others Demonstrates an awareness of diversity in the community Demonstrates an enthusiastic and flexible approach Demonstrates excellent customer care and telephone skills Ability to apply attention to detail Desirable Experience of RiO patient focused computer system Additional Requirements Essential Self-motivated Demonstrates an enthusiastic and flexible approach Desirable Ability to move equipment within health and safety guidelines Demonstrates an awareness of health and safety issues for clinic environment and personal safety Ability to travel between Trust sites Ability to be flexible with working days/hours Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Berkshire Healthcare Foundation Trust Address Resource House 20 Denmark Street Wokingham RG40 2BB Employer's website https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)