About Us The Home Hub Mortgage Centre is a new brokerage specialising in mortgage and insurance services. We pride ourselves on delivering expert advice with integrity and professionalism with a personal flare. As an ambitious company, our mission is to provide world class service to each client, forming lasting relationships and we are looking for like-minded individuals to join us on the journey. Having secured newly refurbished offices, we provide a fantastic workspace wherein our teams are encouraged to flourish. Role Overview A full-time role for a Mortgage Paraplanner working with a team of Mortgage Advisers, you will be responsible for supporting the operation to deliver a seamless service for our clients. You will work closely with our team to effectively manage several client cases through each step of their mortgage journey. As a key touchpoint for our clients, an understanding of the mortgage process and exceptional communication skills is required. Key Responsibilities Make initial contact with potential clients using our lead generated data Successfully converting initial client touchpoints to appointments for our Mortgage Advisers Manage multiple client cases at any one time – liaising with Mortgage Advisers, lenders and clients Seamlessly guide clients through the end-to-end mortgage process Comply with FCA regulations and company standards to satisfy the networks audit requirements Assist with managing paperwork and following up with clients through various contact methods (telephony/email/letter) Work closely with Mortgage Advisers to ensure efficient case progressing whilst providing exceptional client service Self-develop and stay up to date with industry related topics Build and nurture strong client relationships to encourage a returning client base and referrals Key Requirements Proven track record in Mortgage paraplanning/administration or case management Strong knowledge of mortgage and protection processes, compliance and lender research Ability to multitask and efficiently handle and switch between various responsibilities Dedicated to maintaining compliance standards and treating customers fairly Excellent written and verbal communication skills Team orientated and willing to support and collaborate with the team Our Offering Salary of £25,000-£27,000 DOE Quarterly bonus scheme 30 days annual leave allowance Plus, one additional day on your Birthday On site parking Company pension Access to a wide panel of lenders and protection providers On site working with operational support