Customer Service Advisor Location: Edinburgh City Centre Contract: Temporary (6 months, potential for extension) Start Date: 2nd June 2025 Working Hours: Monday - Friday, rotating shifts (8am-6pm) Hybrid Working: Office-based for the first 6 months, then 3 days remote (subject to approval) Join a Leading Financial Institution & Kickstart Your Career Are you a great communicator who thrives in a fast-paced, customer-focused environment? Lloyds Banking Group is looking for Customer Service Assistants to support mortgage brokers with efficient and helpful guidance over the phone. This is an excellent opportunity to build your career in financial services with full training, career progression opportunities, and a supportive work environment. Why Apply? Competitive Pay: £13.74 per hour with weekly pay Hybrid Flexibility: Work from home three days per week after the initial six months Career Growth: Structured training and internal career progression opportunities Great Benefits: Holiday allowance Close to public transport Employee perks, including discounted shopping, travel, and attraction tickets Well-being support through dedicated apps and Employee Assistance Programme Inclusive and diverse workplace with a strong support network What You'll Be Doing Handling inbound calls from mortgage brokers to assist with enquiries and applications for new mortgages Carrying out affordability checks based on a number of factors Providing information about a number of products across different brands Following security and compliance procedures to ensure excellent service Organising and maintaining accurate records What We're Looking For Strong communication skills and a passion for customer service Ability to handle queries with confidence and professionalism Quick learner who enjoys problem-solving and working in a team Adaptability and a proactive approach to challengesDiversity & Inclusion We are committed to creating a workplace where everyone feels valued. We welcome applications from people of all backgrounds, cultures, and abilities. If you need adjustments during the hiring process, please let us know. Apply today to take the next step in your career