Job Purpose:
Shifts will vary, up to a maximum of 8 hours, between 8 AM and 8 PM as required, with one Saturday a month from 8 AM to 2 PM included in a rotation.
You will be responsible for first line support with inbound calls, raising tasks and filtering queries to correct departments and colleagues. Delivering an exceptional service to our customers and clients. Organising own workload and ensuring accountability for follow up. Ensuring accuracy of data on all systems of work, with clear detail and instruction.
What you will be doing as our Telephone Receptionist & Inbound Call Handler:
Duties:
1. Providing exceptional customer service throughout the organisation, aligned with CCS Values.
2. Efficiently handling and managing incoming calls for multiple departments, ensuring prompt responses and accurate redirection. When transfer is not possible, creating and logging callback requests to ensure timely follow-up and resolution.
3. Making outbound calls as necessary.
4. Accurately taking messages and information, and efficiently relaying them to colleagues across different departments.
5. Staying informed about new customers and updates shared by various teams.
6. Identifying potential en...