The Practice Business Manager is responsible for: Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities Functional management of all clinical and administrative staff Direct line management of the following staff: Branch Managers and Admin Lead Managing the recruitment and retention of staff Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide a supporting service at the organisation Ensuring that all staff undertake a robust induction process, including staff employed via the PCN Establishing, reviewing and regularly updating job descriptions and person specifications, ensuring all staff are legally and gainfully employed Implementing and embedding an effective staff appraisal process Implementing effective systems for the resolution of disciplinary and grievance issues Ensuring compliance with HR legislation Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively Managing the financial elements of the organisation, including budgets, bank accounts, accounting systems, petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners Review all income and expenditure statements, identifying any inaccuracies and rectifying such issues Ensure invoices are paid within the given time frame Submit year-end figures liaising with the organisations accountant Briefing partners on all financial matters, including forecasting Managing and processing partners drawings and PAYE Manage and oversee the organisations pension scheme, retaining accurate records Ensuring the organisation has appropriate insurance cover Developing, implementing and embedding an efficient business continuity plan (BCP) Managing contracts for services, i.e., cleaning, gardening, window cleaning etc. Managing the procurement of organisation equipment, supplies and services Coordinating the reviewing and updating of all organisation policies and procedures Leading change and continuous improvement initiatives; coordinating all projects within the organisation Coordinating the compilation of organisation reports and the practice development plan (PDP) Ensuring the team reaches QOF targets (supported by the clinical and administrative leads) Adopting a strategic approach to the management of all patient services matters Developing, implementing and embedding an effective communication strategy (internal and external) Ensuring the organisation maintains compliance with its NHS contractual obligations Actively encouraging and promoting the use of patient online services Publishing communications for internal and external use such as a patient newsletter on a quarterly basis Maintaining the organisation and NHS choices websites and Google reviews Liaising at external meetings as required Marketing the practice appropriately Key liaison with the Patient Participation Group Effectively supporting the management of all complaints in line with current legislation and guidance The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training Ensuring compliance with IT security and IG