Technical Sales and Service Supervisor | Harlow| Full Time - office based permanently with some overseas travel | £50,000 per year
Our client is a global leader in brazing and soldering innovation. They provide automation solutions for manufacturers engaged in production brazing and soldering. They are currently seeking a Technical Sales and Service Supervisor to join their team in Harlow.
The Technical Sales and Service Supervisor possesses a broad knowledge of our client's products and capabilities. They will be the subject matter contact for both brazing products and brazing machines, along with process operations supporting the sales team, distributors, and customers with product and technical information to help grow sales and meet the needs of our customers.
As needed, the Technical Sales and Service Supervisor will assist the sales team by traveling to customer locations to support customer use/application of their products. In addition, this position will work closely with the R&D/Technical Services team to foster alignment, create best practices and as well as participate in special cross-functional projects and quality initiatives.
Are you the right person for the job?
Bachelor's degree (preferably engineering or other technical discipline) with demonstrated technical aptitude
5 years field sales experience in the manufacturing industry with 2-3 years sales management experience
3-5 years professional experience and a minimum of 2 years in a manufacturing environment
Technical/Mechanical aptitude
Strong computer skills. Proficient in Microsoft Office and familiarity with material management systems (i.e. Synergy and Macola)
Exceptional verbal and written communication skills
Proven analytical and problem solving skills
Display willingness and ability to make sound, accurate decisions
Capable of handling multiple projects simultaneously
Work with minimal direction
Able to work as part of a team, providing distributors, their associates, and other internal support functions with the information and materials they need to win customer business
What will your role look like?
Stay abreast of industry developments and trends
Answer general technical questions and assist sales/distributors/customers in product selection
Evaluate customer needs and recommend products/applications satisfying customer requirements, which are in alignment with our long-term goals, strategy, and objectives
Work with our Distributors and Representatives related to the sale of pastes, applicators and automatic brazing and soldering systems within assigned territories
Train and provide ongoing support for Distributors and Representatives to develop product knowledge, promote and generate sales, and ensure effective customer service and relations
Recommend and participate in commercial programs and activities to grow business, including trade shows, advertising, website, meetings, projects, and lead generation and various marketing communications activities
Network and maintain effective market, product and competitive contacts to anticipate development in products and prices
Evaluate product applications and recommend market and product policies, programs, and strategies
Evaluate customer needs and recommend products/applications satisfying customer requirements, which are in alignment with our long-term goals, strategy, and objectives
Provide expertise in collaboration with Engineering, Manufacturing, Quality, Sales, and other areas on matters of mutual concern to troubleshoot, correct and improve internal and external product and process issues
Lead the quality department through coordination with the FI quality and technical service departments
Work with customers, sales, distributors, and others to investigate new applications and products. This may include coordination with FI to develop concepts and conducting feasibility studies to validate key performance requirements
Work with sales to establish and maintain solid customer relations and contacts with key customers. Schedule periodic visits as necessary to key customers to ensure their product/process needs are being satisfied
Take ownership of customer issues and independently navigate the internal organisation in order to create innovative solutions for customers
Adhere to prescribed safety rules and regulations
Manages own time and participates in additional project efforts under minimal supervision
Participate in cross-functional projects or initiatives as required
Supervise the Technical Support Specialist
What can you expect in return?
Company pension with death in service
25 Days annual leave plus bank holidays
What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!
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