The Director Business Services has the following areas of responsibility:
* This role has four direct reports and leads approximately 1000 people with a budget of circa £225M. It has great breadth of responsibility; including embedding and running the new single front door ‘business portal’ that handles queries from our people; leading on all business change; delivery and maintenance of all digital live services; and estates planning. Specifically, they will:
* Lead multi-disciplinary teams delivering these four End to End (E2E) services for our 12,000 people, ensuringan operationally excellent approach that harnesses best practice from comparable organisations.
* Mature the Business Services Portal: Mature the new business portal that provides a single point of entry for queries of any nature for our 12,000 people and strives to ensure seamless multi-disciplinary handling behind the scenes to the satisfaction of the colleague. This includes seeking to maximize on the data generated e.g., gleaning insights on causes of failure demand across the Corporate area.
* Enable Change: Embed a culture of continuous improvement across DE&S, providing the tools and techniques to enable true and lasting change that improves our ability to deliver our organisational mission.
* Enhance Digital live services: Delivery of resilient, safe and secure IT services for critical business systems maintaining and improving Services (approx. 100) in line with MOD enterprise direction, ensuring they meet the needs of the business and its people in a cost-effective manner. This extends to the provision of physical and digital Knowledge, Information and Management (KIM) services and strategic risk management.Owning strategic relationships with key suppliers (Internal and external), developing partnering arrangements where appropriate, managing performance and ensuring customer satisfaction.
* Deliver Estates planning: Delivery of the 10-year funded estates plan, working with Defence Infrastructure Organisation (DIO) and multiple providers, being alive to the implications of climate change and taking risk-based judgements on where a limited budget needs to be spent. This covers the entire DE&S estate including logistics and munitions sites and offers opportunity to better integrate digital and estates to create a more modern environment for our workforce. Oversight of legal and regulatory responsibilities for provision of safe working environments, and the delivery of facilities which are essential for day-to-day operational delivery to the Armed Forces, and the storage and distribution of some £6Bn of inventory. Challenges include addressing backlogs of security infrastructure and lifecycle replacement, working at a strategic level with DIO and its primary contractors, against a background of budgetary pressures and pressurised supply chains.
* Role model a 'service delivery' mindset by directing continuous improvement of services across the portfolio, e.g., through automation, culture change and by embedding frictionless processes. All to free up the capacity of our people to deliver and give them a better experience.
* Be proactive in Organisational Leadership: This role will also sit on the Enterprise Operations Team; the cross-cutting forum that runs the day-to-day business of DE&S. This requires pragmaticism, judgement, creative problem solving and prioritisation as well as a ‘One Defence’ mindset.
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