About the Digital IT Operations Lead position:
Sellick Partnership is delighted to be working alongside a leading borough council who are urgently requiring an experienced Digital IT Operations Lead for a rolling 3 month contract (with likelihood to extend). This fantastic team is looking for a quality local government professional with extensive experience of ServiceNow and Microsoft applications to guide and lead a team of application support specialists. The successful candidate will benefit from a competitive daily rate (to be discussed on application), but will largely be dependent on experience (within the region of £450-500 per day, inside IR35, umbrella company rates).
Key requirements for the Digital IT Operations Lead position:
* Accountable for the operational service function, through the management of contract performance and the service collaboration framework, setting and evaluating against contract service level requirements.
* Ensure regular provision of a full suite of service reporting to key internal customer stakeholders and the other members of the ICT Senior Management team from the Service Tower supply chain.
* Playing a key role in the management and development of contracts to remedy/improve performance/extract value/agree variation for extracting maximum value.
* Accountable for the planning and proposing of future budgetary requirements for the annual ICT Operations budget.
* Track and report progress of service improvement plans, major issue resolutions and production of root cause analysis.
* Ensure robust on/off boarding and integration of supply chain services and contractual SLA delivery, tracking operational performance and issues.
* Ensure that there is an effective and up-to-date Disaster Recovery Plan for ICT services, ensuring robust backup and failover procedures.
* Be the ‘Second Escalation Point’ for operational disputes and priority calls in the event of high priority incidents and or changes that require intervention, decision or resolution.
* Be responsible for setting the operational risk appetite and ensuring that the supply chain is managed to provide oversight of risk and mitigations.
* Accountable for Operational Governance bodies and their terms of reference, maintaining up to date & accurate ICT systems & process documentation.
* Accountable for the ITIL Change Process and the ITSM Tooling.
* Continuously review ICT Infrastructure, making capacity recommendations for ICT Systems in support of ongoing business operations & future requirements.
* Ensure that the council meets legal and contractual obligations relating to ICT resources, systems, services and usage, complying with legislative requirements.
* Liaise with external bodies, contractors and service providers in the provision of an effective and efficient ICT service.
* Maintain the application upgrade roadmap for the council ensuring that all applications are compliant and safe.
* Liaise with senior management to create a vision and development plan for ICT that supports the councils digital future strategy.
Required experience for the Digital IT Operations Lead position:
* A strong background within Local Government and working within a large department.
* Previous experience of ICT Operations in an ICT department with experience of managing ICT Operations, supplier service performance, business relationships and DevOps processes.
* Strong and deep technical ICT knowledge to be able to work closely with technical teams in Service, DevOps and ICT Operations.
* A proven track record of leading complex ICT operations, delivered via both traditional and contemporary methods and a proven ability to set the direction and translate strategic priorities into clear outcome - focused objectives for managers and teams in a demanding leadership role.
* Deep understanding of technical principles, best practice and drive to implement exemplary ICT operations, service and DevOps solutions.
* Experience in managing supplier contract agreements across multiple suppliers and ICT categories within large organisations.
* Experience of working around cyber disaster recovery.
Qualifications required for the Digital IT Operations Lead position:
* Bachelor's degree in Information Technology or related field plus demonstrable experience in network/system administration and PC support, including experience working within ITIL aligned Service Management.
* ITIL certification at L4 Managing Professional, demonstrating clear understanding of the ITIL framework and its application in an ICT delivery environment.
* Certified in a project management methodology e.g. Prince2 Practitioner, MSP, APM.
This is a great role to take on before the summer months, requiring only one day on-site with the remainder working remotely. Based in the home counties, they are easily accessible by road and rail and have a great reputation for being a very friendly team.
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Information Technology and Consulting
* Industries: Government Administration
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