Story Behind the Need:
Business Group: Security Incident management and response.
Project: Spearhead the creation and improvement of technical documentation such as processes, procedures, and investigative response capability.
Candidate Value Proposition:
Exposure to technical areas such as incident response, critical investigations, cyber security breaches.
Help bank improve documentation and better respond in the future.
Typical Day in Role:
* Creates diagrams, charts, and other visual aids to assist readers in understanding a product or process.
* Gathers feedback from business partners, internal technical team and vendor to improve technical documents.
* Ability to take existing and potential content and improve it.
* Convert complex documentation to easy language for multiple audiences.
* Writes and edits technical documents including reference manuals and product manuals which may include screenshots and tutorials.
* Plans writing processes and sets timelines and deadlines.
* Recording meeting minutes for Incident Response calls and team meetings, as needed.
Candidate Requirements/Must Have Skills:
* 8+ Years of experience in technical writing, 5+ Experience in SharePoint, Visio.
* Creating and designing a knowledge base for practical use of all Cyber security project employees. Writing document & playbooks.
* Recent experience in Translating practical procedure documents into high-level management level document for audit and summary purposes.
* Assisting in updating process documents defined and created by management. These processes are relevant to all activities in which the team is involved.
* Improving technical understanding of company security technologies.
Nice-To-Have Skills:
* JIRA, Power BI, MS office suite.
* Experience writing law enforcement documents is preferred.
Soft Skills:
* Communicating effectively orally and in writing.
* Critical thinking and problem-solving skills.
* Strong research and analytical skills.
* Ability to undertake multiple projects and deliver on tight deadlines.
* Detail-oriented.
* Ability to meet deadlines and to work independently.
* Excellent organizational skills and attention to detail.
* Excellent writing, editing, and communication skills.
Education:
Bachelor’s degree in a technical field such as computer science or relevant work experience is required.
Interview:
1 – 30mins – MS team – HM & Team member– Soft skills & technical skills – 10 questions
2 – 30mins – MS teams – HM – Technical writer – Skills & positions – 5 questions.
Best vs Average:
Experience in Cyber security & Law enforcement – Public speaking.
Job Details:
Job ID: 12575
Contract Duration: 1 year
Location: Scarborough
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