Join Our Growing Team - Become a Customer Champion We are a dynamic and expanding retailer of home and industrial storage solutions. We’re looking for a Customer Service Executive with strong complaint-handling skills to join our friendly and supportive team. Chelmsford / Writtle, Essex - 5 days a week office based A valid driver’s license is required due to our location. Up to £27,000 per year Bonus Monday - Friday, 8:30 AM - 5:30 PM What You’ll Be Doing: Managing customer complaints effectively, ensuring quick and fair resolutions Handling challenging situations with patience and professionalism Providing exceptional customer service via phone, email, and live chat Advising customers on our range of storage solutions Processing telephone orders efficiently Addressing delivery issues and following up to ensure customer satisfaction Carrying out general administrative tasks Expanding your product knowledge to assist customers more effectively What We’re Looking For: Excellent verbal & written communication skills - you can de-escalate and resolve issues with ease At least 1 year of experience in customer service with a focus on complaint handling A calm, patient, and solution-focused approach to resolving customer concerns Strong problem-solving skills - you can think on your feet and provide solutions A positive, can-do attitude and ability to work both independently and within a team Organised, detail-oriented, and tech-savvy Perks & Benefits: Bonus scheme for high performers Employee discounts on our products Free on-site parking 20mDays holdiy plus bank holidays Casual dress code Great location - ideally suited to candidates within a 10-15 mile radius Full training provided on products and systems If you excel at handling complaints, turning unhappy customers into satisfied ones, and thrive in a fast-paced, customer-focused environment, we’d love to hear from you Apply now and make a real impact in our growing team