Ready to shape the future of social commerce for L'Oréal Luxe? Looking for a new TikTok Shop Manager to focus on strategic planning, data-driven decision-making, and effective collaboration to establish a strong presence on TikTok Shop and drive meaningful results for the division.
A DAY IN THE LIFE
* Build and execute the TikTok Shop strategy to maximise our retail sales, market share and brand image through the TikTok Shop platform.
* Monitor performance and provide analysis and insights, including reporting for brand teams for both L'Oréal Luxe and competitor brands.
* Manage & optimise the TikTok Shop P&L in collaboration with the Marketing Director/Manager, Head of eActivation and Finance Team.
* Manage the TikTok Shop seller and affiliate centre together with the fulfilment provider.
* Ensure regular flow and update of product information between systems and liaise with Supply Chain on stock availability.
* Work closely with the brand Advocacy & Influence Managers to identify and select affiliate profiles. Recruit and retain creators.
* Collaborate with brand & activation teams to build and execute animation plans to maximise our retail sales.
* Communicate promotional plans and updates with the wider business, engaging all relevant stakeholders – Brand Teams, Supply Chain and the Activation teams.
* Work with the brand, supply chain and finance teams to ensure there is clear forecasting & trend reporting.
* Own, track & manage the budget. Ensure the budget is spent with maximum effectiveness (ROI).
* Be responsible for campaigns and post-campaign reporting. Evaluate and continuously optimise campaigns / AON; share results & knowledge.
* Identify business opportunities by detecting new trends, creators, technologies and digital services.
* Work with Advocacy & Influence teams and creators to develop relevant content that responds to the latest trends in a timely manner (i.e. no more than a week).
* Own the relationship with key stakeholders (Zone, Multi-Div, fulfilment provider) and agencies & platform (TikTok Shop).
* Own and manage all TikTok Shop files, including invoices, monitoring tools & platform providers.
* Upskill the wider team on TikTok Shop.
WHO YOU ARE
* You have a deep understanding of TikTok Shop or another ecommerce platform
* Social commerce experience: A proven track record of driving sales and engagement through social media platforms
* E-commerce operations: Familiarity with order fulfillment, inventory management, customer service, and other operational aspects of online retail.
* Project management: Strong organisational and project management skills to oversee multiple campaigns, initiatives, and stakeholders.
* Agility and adaptability: The social commerce landscape is constantly changing, so being able to adapt quickly to new trends and platform updates is key.
* Analytical skills: Ability to analyse data from various sources (TikTok Shop analytics, market research, etc.) to identify trends, measure performance, and inform strategic decisions.
* Data-driven decision-making: Using data insights to optimise campaigns, allocate budgets effectively, and identify areas for growth.
* Content marketing savvy: Understanding of how to create engaging and shoppable content that resonates with the TikTok audience.
* Influencer marketing experience: Proven ability to identify, recruit, manage, and collaborate with relevant influencers to drive brand awareness and sales.
* Stakeholder management: Excellent communication and interpersonal skills to effectively collaborate with internal teams (brand, marketing, supply chain, etc.), external partners (influencers, agencies), and the TikTok Shop platform itself.
WHAT WE OFFER
Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.
Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.
Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!
WHO WE ARE
L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.
In the L’Oréal Luxe Division, we create the very best of luxury beauty. Our portfolio makes up 26 brands of which 17 are global, including the highly-aspirational and multi-expert ones such as Lancôme, Yves Saint Laurent and Giorgio Armani. Thanks to our strong, balanced and complementary portfolio as well as our incredibly talented team of experts we are perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.
HOW WE RECRUIT
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.