To be considered for this role, please include a cover letter with your application that demonstrates how you meet both the essential and desirable criteria. Applications without a cover letter may not be considered.
Are you an experienced sales, customer service, and/or office administrator looking for a role in an exciting, rapidly growing company? Do you enjoy working in an environment where no two days are the same and you're working as a team to develop creative solutions? If so, we would love to hear from you!
Redplug Blown Insulation Ltd specialises in blowing stone wool insulation, to help with thermal, fire spreading, nuisance noise and soundproofing insulation problems across England and Wales.
We're looking for someone who can fulfil the following criteria in a temporary 10-month FTC in a maternity cover role. At this stage, we are unable to guarantee a permanent post at the end of the contract; however, this will be subject to the growth of the business.
Essential
1. Experience in a sales role is preferable, but candidates with strong operational administration skills will be considered.
2. Must be able to demonstrate excellent Microsoft Office skills, in particular Excel and Word.
3. Experienced, confident communicator who is comfortable liaising with customers by telephone and email.
4. Strong organisational skills and the ability to prioritise competing demands.
5. Knowledge of basic office financing, including procurement practices and invoicing.
6. Willingness to be flexible as and when required to meet the needs of the business.
7. Exceptional written English skills are essential as we predominantly liaise with our customers via email.
8. Excellent IT skills with a strong understanding of digital organisation/filing.
Desirable
1. Experience working within the construction industry would be advantageous, although not essential as full training will be given (if you've worked in insulation, even better!).
2. Experience using the Xero accounting software.
3. Experience using Trello software.
What the job entails:
Business Support & Sales:
1. Act as the first point of contact for all incoming communications.
2. Calendar and email management for office operations and installation jobs.
3. Work closely with the Office Manager and Director of Operations to support the jobs schedule and develop internal data recording practices.
4. Maintain accurate and up to date sales and installation data.
5. Maintain excellent knowledge of the company’s products and services to encourage sales and up-sell/cross-sell, where possible.
6. Follow up potential sales at regular intervals in accordance with the company’s internal sales processes.
7. Handle and record any customer complaints or concerns, reporting these to the Office Manager.
8. Securely manage and store customer data in accordance with the GDPR.
9. Arrange vehicle servicing and repairs at regular intervals.
10. Maintain the vehicle log and ensure MOTs are conducted on time.
11. Handle all speeding and parking tickets.
12. Record job completion data at the end of each installation.
13. Scanning, filing, and photocopying, where required.
14. Key holder.
15. Any other ad hoc duties to meet the needs of the business.
Finance & Training:
1. Maintain the training matrix and ensure technicians’ qualifications are frequently updated and recorded.
2. Responsible for issuing domestic quotes and invoicing customers on completion of both domestic and commercial jobs.
3. Maintain and update the company’s debtors’ list on a daily basis.
4. Manage and chase overdue payments.
Customer Service:
1. Manage the customer relationship and enquiry cycle from initial contact to job completion.
2. Update the orders and feedback spreadsheet on a daily basis.
3. Maintain accurate and current communication records via the Trello software.
4. Manage the job booking process in collaboration with the Office Manager and Operations Director.
5. Maintain a high standard of customer service at all times.
If you have any questions about this role, please email louiselepage@redplug.co.uk.
Job Types: Full-time, Part-time, Fixed term contract, Temp to perm
Contract length: 10 months
Pay: From £27,000.00 per year
Expected hours: 35 – 40 per week
Benefits:
* Casual dress
* Free parking
* On-site parking
Schedule:
* Day shift
* Monday to Friday
Experience:
* Sales administration: 1 year (preferred)
* Administration: 3 years (preferred)
Work Location: In person
Expected start date: 18/03/2025
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