Support Services Engineer - Onsite (Southampton)
Salary: £40,000
Position Overview:
As an Onsite Support Services Engineer, you will provide technical support to end-users. This role has been specifically created to service one of our longstanding clients in the Southampton area.
It is an excellent opportunity to showcase your technical expertise. Your remit will include incidents, problems, requests, or help with particular projects, subject to client need. This role would suit someone who is comfortable working standalone in an onsite capacity and as a subject matter expert providing a whole range of IT support.
Responsibilities:
Some of the responsibilities you can expect to be involved with include:
1. Consulting with clients on their technical needs
2. Responding to queries and complaints, finding the best resolution and maintaining customer contact
3. Taking ownership of tickets allocated by client or operational teams, effectively managing them through to resolution or escalation
4. Ensuring successful sign-off, delivery, and handover to support services post project completion
5. Assessing and reporting potential risks
6. Reporting on customer feedback
7. Ensuring all documentation is created, updated, and completed, including maintaining asset information and configurations
Qualifications & Experience:
The right candidate for this role will have the following technical experience:
1. Microsoft Exchange
2. Active Directory
3. Cloud (Azure, AWS, or Google Cloud)
4. SCCM
5. Office 365
6. Mobile Device Management
7. Intune
8. Windows Servers (full range)
9. Server Virtualisation (HyperV / VMWare)
10. Local Area Networking
11. Symantec Products
12. Cisco LAN/WAN (routers, switches, ASAs)
13. Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers, and firewalls
14. Citrix (XenApp/XenDesktop)
15. Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous
16. SharePoint 2010/2013
#J-18808-Ljbffr