Technical Support Specialist – French/Spanish/English Speaking
Location: Sunbury-on-Thames
Salary: £27,500 + Benefits
Hours : Monday-Friday, 8am-5pm (Hybrid Options Available)
My client who are based in Sunbury are seeking a tri-lingual customer service professional to join their friendly team. to apply for this role you will need to be fluent in French, Spanish and English and be confident speaking with customers over the phone. This is a hybrid role based in their Sunbury office 3 days a week after training.
Daily Duties
Provide first level technical support.
Requests that exceed first level technical support need to be logged and escalated to the Technical Support department.
To effectively monitor service levels and customer satisfaction and contribute actively towards a smooth customer experience.
Clearly communicate with customers via e-mail and phone.
To create and maintain clear and detailed work records in the CRM database and other work tools and update the various logs when applicable.
To deal with credit defective, stock rotation and refund requests by checking purchase histories and calculating prices.
To deal with all Advance Replacements as a priority matter and applying policies according to customers profiles. Actively following up on Advance Replacements, ensuring products are returned within the agreed timeframe.
To deal with special product requests from Technical Support and cooperate with Warehouse, UK a...