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K3 Capital Group is a rapidly growing acquisitive PE backed business, building new digital platforms to tech enable professional services to SMEs. We've got an exciting journey ahead with plenty of opportunity for driven, ambitious, enthusiastic individuals to join our newly created Change function.
As part of our transformation, we will require a new ERP platform aligned to a business of our mid-market size (e.g. Workday, NetSuite). To support this we have created a brand new position as Delivery Manager, responsible for the multi-year process of selection, build and implementation. Once complete, the Delivery Manager will move on to new application and business change projects.
General Responsibilities
* Manage the delivery of projects to time, cost and quality, ensuring changes are fully embedded and agreed benefits met.
* Lead projects and work requests throughout the life cycle, including transition to live operation, and effectively interact with multiple stakeholders - Third-party partners, Product Managers, Subject Matter Experts (SMEs), Operations, Legal / Compliance and Technology teams.
* Lead the collaborative and dynamic planning process - prioritising work that needs to be done against the capacity and capability of the team. Ensuring the correct resources are in plan to deliver each sprint or milestone.
* Work with Business Analysts to transform stakeholder needs into well-defined use cases that stakeholders can fully understand and leverage to create design requirements.
* Challenge and drive key stakeholders to make decisions on priorities.
* Facilitate decision-making, issue resolution and consensus among cross-functional teams with full understanding of time / cost / scope impacts.
* Be accountable for your delivery ensuring the right balance between cost, time & quality are achieved in line with business plan assumptions, remove barriers where required.
* Introduce new tools and/or methodology / frameworks where required.
* Promote use of agile techniques across the business.
* Implement an effective reporting cycle, working with the teams to drive high quality reporting in a timely manner.
* Manage key third party partners to ensure delivery of projects to time, budget and quality.
Reporting, Relationships & Management
* Manage relationships with internal stakeholders to ensure alignment on project / work request objectives, critical tasks, milestones and dependencies.
* Provide effective project progress updates to key stakeholders both written and verbally.
* Able to capture and articulate benefits associated with each delivery.
* Work closely with any required third party partners, establishing effective partnerships and well-defined ways of working.
Qualifications & Experience
Essential
* Previous commercial experience as a Project Manager, Business Change Manager or similar, delivering projects affecting business operations. Ideally in a professional services / business advisory environment.
* Previous full project life-cycle experience of ERP selection (RFI / tender process) to build, implementation and move to BAU, with a specific focus on Finance and HR. Ideally of a mid-market ERP platform such as Workday or NetSuite.
* Working in a matrix management environment, directing work for members of other teams.
* Demonstrable track record of managing delivery in a fast-paced business.
* Management of software procurement projects.
* Experience of managing onsite, remote teams and external suppliers.
* Stakeholder management - risk and issue resolution.
* Great communication and interpersonal skills.
* Experience of project budget management and cost control.
* Experience of risk management and mitigation techniques.
* Experience of IT change management.
* Experience of programme planning, able to contribute to planning overall programmes and providing suggestions for framework improvement.
* Resiliency - be able to deal with changing circumstances and challenging situations whilst still achieving objectives.
Desirable
* Prince2 or equivalent qualification.
* Analytical approach to problem solving combined with commercial awareness.
* Agile / Scrum experience.
* Knowledge of CRM tools.
* Familiarity with tools like JIRA, Trello, Microsoft Project.
This role is aligned to our hybrid workstyle, predominantly based from home with travel to the Bolton office 1-2 days per week and potentially other UK offices such as London on an infrequent basis.
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