Job overview
Provide a comprehensive 24/7 frontline security service to the organisation at any of the Trust establishments throughout the duration of your employment. This role will include the prevention and detection of crime or anti-social behaviour, ensuring the safety of patients, colleagues and visitors on Trust premises, and ensuring the security of Trust property and assets.
You will be responsible for responding to all Trust security and fire alerts in a timely manner.
Main duties of the job
Direct the work of the officers and allocate staff resources to duties and activity on site as appropriate.
Ensure security staff arrive for work promptly and check they are dressed smartly, clean and wearing appropriate clothing & Personal Protective Equipment (PPE).
Responsible for the issue and control of all equipment provided to security staff including radios, body worn cameras, PPE and conduct random officer compliance checks and record outcomes.
Provide any staff involved in a physical intervention incident the opportunity for a hot debrief after the incident to capture any lessons learnt.
Undertake all HR procedures relevant to post in a timely manner.
Escalate any staffing issues of non-attendance absence to management as necessary and take appropriate measures to resolve.
Ensure ELHT CCTV systems are pro-actively monitored, always ensuring compliance with the ICO Code of Practice, GDPA and Trust policy and procedures.
Manage initial response of any Helipad requests
Ensure any escort duties are completed in a timely manner
Deploy security staff on regular security patrols.
Deal with telephone and general enquires, ensuring that all appropriate messages are relayed accurately, and appropriate actions taken.
To ensure there is effective communication with other departments, patients and external agencies as required and appropriate using experience and judgement to resolve matters.
Ensure any Key Performance indicators are achieved,
Working for our organisation
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Please note, although this role is being advertised by East Lancashire Hospitals Trust, it will transfer to OneLSC a Corporate Collaboration hosted by East Lancashire Hospitals Trust on 1.11.24. There are no plans to change the location of the role.
Detailed job description and main responsibilities
The postholder will work as part of a cohesive team providing an effective security service to the Trust.
Help and assist colleagues, patients and visitors in a manner that reflects positively on the Security Service and the Trust.
Will respond quickly and effectively to incidents that may occur suddenly and without warning.
Conduct internal/external patrols of Trust sites and grounds to prevent and deter criminal or antisocial behaviours, utilising deister point areas to demonstrate assurance.
Frequent patient monitoring duties. This may include dealing directly with patient’s who lack capacity, may behave in inappropriate ways and/or present themselves as violent & aggressive
High-profile presence on wards and departments as requested by the Trust.
Remain vigilant and alert to surroundings, demonstrating a ‘think on your feet’ capability, make independent decisions as/when required to situations that may evolve quickly and often without any warning.
Provide protective escort to colleagues to/from their areas of work and to/from their vehicles, along with protective escort to patients transferring between Trust buildings. This may also include escort to colleagues moving monies within the hospital to General Office.
Provide assistance to management that supports the function of the service including supporting any persons holding that role in a ‘temporary or acting’ capacity.
Ensure calls to the Security Control Room are dealt with politely, efficiently, and courteously. Ensure emergency calls are dealt with immediately.
Remain knowledgeable and up to date with Trust Policies and Procedures, including Local Operating Procedures (LOPs) and Standard Operating Procedures (SOPs).
Respond to alarms as requested by the Trust, these may include but are not limited to fire alarms, Heli-shouts, major incidents, security breach alarms.
Assist in Trust response to a Major Incident, following instruction from the Management Team, Emergency Services and/or as per Policy and recognised Procedures.
Locking and unlocking of various areas within the hospital as per planned schedules or at request of the Trust.
There will be exposure to distressing and highly emotional situations when responding to calls for assistance such as verbal and physical abuse from patients and/or visitors.
Challenge and establish the identity of a person within restricted areas of the Trust’s premises who are not wearing an ELHT ID badge, or who may be acting suspiciously
Be proactive in ensuring any unsatisfactory conditions in or around the Trust’s premises that have potential to cause damage or injury are reported in a timely manner to minimise risk of harm.
Complete detailed reports in a timely period following attendance at an incident.
Utilise systems inside the Security Control Room i.e., Incident reporting Datix/Radar systems, missing patient/person system as needed.
Action the production of door access cards requests.
Security Officers will be required to Undertake “Bedside Security” duties to support clinical colleagues as requested.
Person specification
essential
Essential criteria
* GCSE English and Maths, grade C or above or grade 9-4 or equivalent qualification in English and Maths
* Basic knowledge of the law and how to apply
* A valid Security Industry Authority (SIA) Door Supervisor License
* Security experience
* Act in a professional and courteous manner when dealing with stakeholders
* Ability to deal with volatile and unpredictable people
Desirable criteria
* Public service or NHS Security or experience
* SIA Public Space Surveillance (CCTV) License
* Ex-Military or Police