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Manager - Business Conduct Risk & Control Operations, Brighton and Hove
Client:
AMEX
Location:
Brighton and Hove, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
ca41ce1f2d90
Job Views:
5
Posted:
20.03.2025
Expiry Date:
04.05.2025
Job Description:
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
International Card Services (ICS) Risk & Control Operations (IR&CO) is responsible for supporting our international issuing and acquiring businesses across 27+ countries and ensuring they have a robust first line of defence. IR&CO plays an active role in enabling the businesses to meet their growth objectives whilst demonstrating an effective control framework. Our organization helps our international businesses manage non-financial risk, respond to new regulation, and develop new products whilst creating and furthering effective partnerships across multiple key stakeholders across the organization.
We are seeking a UK based Risk Manager to join our Business Conduct team to support the roll out and ongoing governance of our Business Conduct Program.
Our Business Conduct Program provides clear standards and governance for all ICS customer facing interactions to ensure that ICS operates with the highest conduct standards, as individuals and as a team.
How will you make an impact in this role?
The role will report to the Business Conduct Program Director based in the UK and will have a remit for overseeing the development and execution of the International Business Conduct related consequence management framework. This will involve developing and operationalizing principles and processes to ensure ICS management effectively respond to the identification of non-compliant behaviours within its customer facing colleague (CFC) population.
The successful candidate will align the ICS framework to the AMEX Business Conduct Enterprise policy standards and will oversee execution of necessary changes with critical stakeholders.
* Translate Enterprise standards related to Customer Facing Interaction (CFI) as they apply to Consequence Management obligations for the ICS business, to inform the development of a robust framework for ensuring non-compliant CFIs are addressed.
* Develop the ICS Business Conduct Consequence Management strategy in collaboration with business leaders and key stakeholders (compliance, Colleague Labor Relations, Employment General Counsel Operations, Financial performance and insights and sales & business enablement groups), setting standards for behavioural and potential financial outcomes for colleagues demonstrating non-compliant behaviours.
* Ensuring robust and fully approved operating procedures are documented, inclusive of process risk controls and dispute / escalation protocols, to ensure a consistent approach to the internal management of compliance risks and to ensure effective customer remediation protocols are in place.
* Partner with counterparts in other business units, compliance, and other risk experts to identify trends, leverage best practices and opportunities to uplift, streamline and enhance ongoing ICS governance controls for all international markets. Where possible, driving consistency for ICS at the market and Legal Entity level.
Framework Execution
* Facilitate Business Conduct risk awareness activities ensuring colleagues and business leaders understand their obligations regarding the delivery of compliant customer interactions and management of errors identified.
* Collaborate with ICS Business Conduct IR&CO strategic leads to ensure dependencies for Consequence Management oversight (monitoring, Reporting & Capabilities) are aligned to support the rollout of the International Consequence Management framework.
* Ensure local market legal and regulatory obligations regarding the application of consequence actions are documented, and where required, reasonable adjustments are made to the framework.
* Function as point of contact for the ICS Consequence Management framework, providing process & control input to second line, third line and external reviews (compliance, internal Audit, regulators) as required.
* Oversee outcomes from local consequence management processes and support local decision makers in resolving disputed cases driving consistency across international.
Minimum Qualifications:
* An experienced risk manager, Aptitude to operate within a policy and process driven environment. Comfortable navigating a complex, fast paced environment, often with strict deadlines, high degrees of ambiguity and Compliance / regulatory commitments.
* Strategic thinker Able to translate complex concepts into operational strategies and gain buy in from key stakeholders.
* Collaboration - Strong collaboration skills and ability to positively work through conflict.
* Strong analytical & Process Improvement skills Ability to work with large volume of data in an organized and systematic approach using outputs to drive process improvement.
* Excellent Relationship management skills - Rapidly build trust & credibility with strategic stakeholders including but not limited to; Regional IR&CO Business Conduct workstream and execution leads, Market Control Management experts, Sales and Account Development teams, Colleague Labour Relations (CLR), General Counsel employment teams, International Field Enablement (IFE), Regional and Local Compliance officers, Privacy and strategic counterparts in other business units.
* Problem solving - Ability to navigate across functional areas / geographies and work through roadblocks using established networks, negotiation skills and through the development of compliant solutions.
* Communication - Delivery of impactful communications (clear, concise & meaningful - both written and oral) for multiple audiences / levels of seniority.
* Decisive - Self-starter with high degree of autonomy and accountability, demonstrating an intense will-to-win.
* Driving results across cross-functional teams without direct authority to ensure that strategic uplift plans are implemented, and local oversight infrastructure is established and maintained.
* Degree of flexibility with time given the international remit of the role.
Preferred Qualifications:
Experience in Operational Excellence, Compliance, Internal Audit, Operational Risk, or a related discipline is preferable.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
* Support for financial-well-being and retirement
* Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* Generous paid parental leave policies (depending on your location)
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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