Employer: 279 University Hospitals Sussex NHS Foundation Trust
Employer type: NHS
Site: Worthing
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 05/02/2025 23:59
NHS AfC: Band 3
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, ambition and values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First. In fact, our mission is summed up by our ‘where better never stops’ motto, and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work-life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career, we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
1. To work as a Patient Access Clerk in the support of administration services to include radiotherapy, systemic anti-cancer therapy (SACT), oncology and haematology appointments and reception areas.
2. To be responsible for ensuring new, follow-up and treatment patients are identified on the waiting list and booked within the specified timeframe, escalating any capacity issues to the Patient Access Manager.
3. To ensure accurate and timely data collection and recording to maximise Trust income.
4. To record patient outcomes and make outpatient follow-up and treatment appointments using Trust PAS / electronic appointments system following the patient’s consultation or treatment.
5. To update treatment plans and dates where appropriate for patients attending for treatment using the departments electronic appointments systems.
6. To be responsible for cancelling outpatient/planning clinics due to clinician’s leave and ensure appointments are rescheduled following Trust Patient Access Policy. Ensure patients are notified in a timely manner, informing the Patient Access Manager of any issues relating to the potential breach of national waiting time targets.
7. To ensure the appropriate patient outcome including outpatient procedure coding is recorded on Trust PAS and electronic appointments system for any outpatient or treatment attendance.
Main duties of the job
1. To support the Patient Access Manager in the provision of an effective and efficient patient access service for chemotherapy, oncology and haematology services that includes working in all reception areas and appointments offices.
2. To be responsible for managing the booking of patients from referral to outpatient attendance and to discharge from clinic or from treatment, working in collaboration with medical, nursing, paramedical, management and administrative staff across University Hospitals Sussex sites.
3. To analyse and validate Patient Targeting Lists (PTL), patient outcome data and cancer waiting time and 18-week validation reports and report issues to the Patient Access Manager.
4. To work as a member of a team in providing a flexible, efficient and high-quality administration service for patients attending the hospital and to assist medical staff, allied healthcare professionals and nurses in the management of oncology and haematology.
5. To recommend changes to policies and procedures in order to provide an optimum patient access service.
Person specification
Experience / Qualification
* Substantial experience of admin/clerical work.
* 3 GCSEs including English & Mathematics Grade A-C or equivalent.
* Knowledge of Microsoft products to include Word & Excel.
* Experience of computerised Patient Administration System or similar booking system.
Skills
* Able to communicate sensitive information in a polite, professional & tactful manner with patients/relatives/carers, some of whom may be distressed.
* Ability to use own judgement daily to deal with patient enquiries when on the telephone or in person, in order to resolve their problems or to judge when information needs to be passed on.
* Ability to maintain confidentiality and strive to improve standards.
Equality, Diversity and Inclusion
* Evidence of having championed diversity in previous roles (as appropriate to role).
* Evidence of having undertaken own development to improve understanding of equalities issues.
Important information for applicants
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for those that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker.
Closing adverts early: Please apply as early as you're able for this role. In the event of exceptional interest we may close adverts earlier than specified.
UHSussex reserves the right to close the role early if we receive a high volume of applications.
Further Information
For help with the application process for non-medical vacancies only, please contact the Resourcing Team by Email: [emailprotected]
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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