Our Client aims to create a relaxed but highly professional atmosphere in a great location within Bolton, Greater Manchester and they are determined to grow and develop not just our business, but our people too. Job Purpose: The role is varied but predominantly based around supporting clients who are struggling with their payments into their IVA. The role will allow you to gain a vast amount of experience across the life cycle of an IVA. Scope of the role: and primary activity: Credit Control: Run the overdue payments report to identify clients that are in arrears with their IVA contributions Contact clients to obtain a payment or to establish the reason for the missed payment and put measures in place to preserve the future of the IVA and assist the client through any difficult periods. Ensure that all breaches that arise as a result of arrears are identified on the case and that the regulatory breach process is followed to ensure that we comply with the terms of the Arrangement. Ensure that clients are fed into the correct supervisory process where and when relevant e.g. identify if a CIC review is required and obtain and feed the case to the I&E and variation team. Where clients are non - cooperative feed the case to the termination team with the relevant information to support the termination process. Ensure income and expenditure are reviewed to establish whether an increase is due, wage slips are reviewed and additional contributions are confirmed. Ensure changes to payments are discussed with the customer to avoid complaints Ensure missing information is requested and reviewed within agreed SLA’s Required Competencies / Behaviours Understands the importance of having a professional approach to work. Understands the importance of customer focus. Driven to deliver against the needs of the business. Ability to work effectively within a team Ability to take full ownership of every task. Able to effectively communicate with both internal and external customers. Wants to progress and develop themselves within their role. Can exhibit the core values of the Company: Integrity, Honesty, Respect Experience / Knowledge: Previous experience working in personal insolvency & collections/credit control Excellent organisational skills Attention to detail Ability to work to targets and strict deadlines Excellent communication skills, both written and verbal IT literate (Word & Excel) Positive and professional approach with the ability to motivate self and others Knowledge of the supervisory process of an IVA Job Type: Full-time Job Types: Full-time, Permanent Pay: Up to £28,000.00 per year Benefits: Company pension Discounted or free food Free parking Referral programme Transport links