Together we are Trusted to Serve Scotland. Howâs this for job satisfaction: at Scottish Water we look after Scotland's most precious natural resource. From source to tap, we are guarding Scotlandâs reputation for refreshingly pure water, and caring for our environment at the same time.  Sound good? We are looking for motivated people to join the Wick Area Team within Customer Service Delivery.  What youâll do  You will join a motivated multifunctional team who are committed to making a real difference to the experience our customers have with us. This is not just a task driven role â you will be empowered to take ownership of problems, investigate them fully, initiate solutions and provide support to our customers.  You will be responsible for carrying out excavation, maintenance and repair on water networks and a variety of other tasks including maintaining water network assets including service reservoirs and pumping stations, dealing with customer facing related issues on a day to day basis.  The focus of the role will be to ensure the resolution of customer issues and the recovery of any reputational impact our operations have on customers.  As a member of our multifunctional response team, you will be required to participate in an out of hours multifunctional standby rota which in addition to the water related tasks listed above will include carrying out maintenance and choke clearing on sewer networks and a variety of other tasks.  What youâll bring  Youâll spend a fair amount of time working alone, so youâll need to be self-motivated, but still eager to contribute to your teamâs goals. Basic IT skills are a must, as youâll be using digital equipment and apps throughout the day. Youâll need report writing skills too â nothing fancy, but enough to get your point across clearly, quickly, and accurately.  An understanding of health and safety principles for site working or skills in basic ground.  A full, clean driving licence is non-negotiable and ideally a Category C1 Driving licence and a digger/excavator ticket would also be an advantage but full training will be provided to right candidate.  It would desirable if you have some ground maintenance skill and knowledge of water & sewer networks. Although, full training will be provided such as digger training, HGV training & street works just to name a few.  Looking out for you  While the work we do is important, we know itâs not the only thing that matters. Thatâs why we make sure you have everything you need to find a good work-life balance.  This role includes standby responsibilities & there is possibility of overtime. But youâll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take time off to volunteer in your community.  When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.  For your future, thereâs our pension (the âknow-what-youâll-get-when-you-retireâ kind), and life assurance.  As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash â handy rewards that can save you money on holidays, bills, and shopping.  The not-so-small print   This role will be a Grade 4. If youâre new to Scottish Water, youâll join us on a starting salary of £27,590. Performance-driven pay progression would then allow you to move through the range to a maximum of £ 32,410.  Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. These checks are conducted on our behalf by a third party. Donât worry - weâll ask your permission before starting these checks.  If youâre interested in this role â or know someone else who might be - weâll be accepting applications until the 7th of January at midnight. A few final things worth knowing⦠ Research shows that some people avoid applying for jobs unless they can meet every single criteria. If youâre interested in this job, but donât tick all the boxes, apply anyway We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So donât rule yourself out  Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. Weâre very used to making adjustments, so please donât be afraid to ask.  As part of our commitment to developing a flourishing Scotland, itâs important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you donât already live here, you'll need to commit to moving here within your first three months.  Finally (finally), candidates who havenât submitted an application in the last 12 months will have their records removed from our recruitment database. You wonât need to do anything. Your data will be automatically deleted. Weâre here to help. Ask us anything at SWRecruitmentScottishWater.co.uk Â