Job Title: NOC Engineer
Location: Manchester, MediaCity
Salary: Competitive + Comprehensive Benefits
About Us:
Join the heart of innovation at NEP Connect, a key part of the globally renowned NEP Group. We're leaders in delivering critical connectivity services, broadcasting live content across the world through our cutting-edge satellite and Anylive fibre infrastructure. Every day, we help bring 250 hours of live content to millions of viewers, working with prestigious clients like the BBC, Sky Sports, and more. Our mission? To make every event an unforgettable experience.
With a global footprint and a team of over 4,000 passionate professionals, NEP is at the forefront of technical innovation, supporting productions in more than 65 countries. Here at NEP Connect, you'll be part of something truly special - whether you're connecting people through live events or streaming the next big moment in sports or entertainment.
The Role:
As a NOC Engineer, you will be a pivotal part of our Network Operations Center (NOC) team in MediaCityUK. You'll be the go-to person, ensuring seamless 24/7 operations for both internal and external clients. From live event control to technical troubleshooting, your expertise will help keep the world connected.
This is more than just a job - it's a chance to be at the forefront of live broadcasting, making a real impact every day. If you thrive in a fast-paced environment and are passionate about cutting-edge technology, this role is for you!
What You'll Do:
1. Take charge of live event control, acting as the main contact point around the clock.
2. Perform quality control and integrity checks on all video and audio signals.
3. Monitor and maintain the performance of operational systems, taking swift corrective action when necessary.
4. Communicate effectively with engineering teams, clients, and service providers to ensure smooth operations.
5. Manage occasional use services and coordinate with customers and third-party providers to meet dynamic requirements.
6. Log technical issues and provide expert advice and support for NEP Connect operations.
7. Utilize NEP Connect's scheduling systems to manage bookings and ensure flawless service delivery.
8. Participate in routine testing, preventive maintenance, and troubleshooting of transmission systems.
9. Support and guide production staff, sharing your technical expertise to enhance our service delivery.
About You:
1. HND or Degree in Broadcast/Electronic Engineering, with at least 2 years of experience in a NOC / broadcast operations environment (or equivalent experience).
2. A team player with excellent communication skills, able to build strong relationships both internally and externally.
3. Keen customer focus and professional etiquette over telephone and talkback.
4. A strong understanding of broadcast system standards and hands-on experience with a wide range of equipment is desirable.
5. Proficiency in RF and uplink systems is desirable.
6. Live within an hour's commute of MediaCityUK, Manchester.
Why NEP Connect?
At NEP Connect, we offer more than just a competitive salary. You'll enjoy a vibrant, supportive work environment and a benefits package designed to promote your well-being and career growth. You'll be part of a team that brings the world's biggest live and broadcast events to life. We pride ourselves on innovation and excellence, and our global team of over 4,000 employees is driven by a shared passion for technology and creativity. Ensuring we have our employees covered at NEP is a top priority:
1. Cycle to Work Scheme: Fancy a new pair of wheels and want to reduce your carbon footprint at the same time? Our Cycle to Work scheme offers money-saving on bikes, safety equipment, and other accessories while promoting healthier and environmentally friendly journeys to work.
2. Pension: We offer a contributory pension scheme to our employees and encourage everyone to invest in their future through a long-term savings plan with tax relief. Our pension partner also provides access to other saving products such as ISAs and GIAs.
3. Training: Our aim is to develop and inspire our future leaders and people of tomorrow. At NEP, we are committed to developing our people and ensuring everyone who works here can build a fantastic career. Unlimited online training is at our fingertips through our training platforms. We provide financial aid and paid time off for job-related qualifications and study that will support you in your career with NEP.
4. Employee Assistance Programme (EAP): Free 24/7 access to financial, legal, health, and wellbeing resources and support for employees and their immediate families.
5. Private Medical Insurance (PMI): Employees and their families can access world-class healthcare and treatment with medical history disregard coverage plans.
6. Eye Care: Employees receive free access to eyesight tests with Specsavers, and contributions towards the cost of prescription glasses.
7. Hearing Tests: A dedicated in-house testing unit for all UK employees.
8. Life Insurance: Financial security for your loved ones. We provide your next of kin with a lump-sum payment in the event of your death.
9. Income Protection: You will receive a percentage of your income (basic salary) in the event of long-term sickness/disability.
10. Uber Discounts: We are thrilled to announce that NEP has officially partnered with Uber for Business, bringing you exclusive benefits for both Rides and Eats!
Ready to Join Us?
If you're ready to take your career to the next level and be part of a global team that's changing the way the world connects, we want to hear from you. Apply today and help us continue to deliver the world's biggest live and broadcast events. Closing date for applications is 30th September 2024.
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