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Company Description
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end-to-end portfolio of market-leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
Values: Open, Trusted and Bold
Trusted Partners:
* Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
* HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
* Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
* Fortinet: Elite VIP Program – one of only 2 in the UK
* AWS: Advanced Solution & Managed Service Provider Program
Job Description:
* Interpret complex product orders and coordinate the ordering and delivery of equipment
* Track accuracy of the current and predicted orders going through the team
* Responsible for ensuring product order ETA’s are reported into the sales operations team and take the lead role in driving to hit our company product forecasted targets
* Coordinate and distribute work and tasks to the team, ensuring that workloads and Account Manager alignment is spread fairly and evenly
* Act as a point of escalation for all enquiries on customer related support issues
* Ensure that sales opportunities and other data is recorded and processed accurately on the internal forecasting tool in order to generate accurate reports
* Develop and maintain internal relationships with key stakeholders such as Sales and Finance as well as distributors and vendors to drive costs and improve efficiencies
* Share technical knowledge and implement best practice and standards
* Carry out 1:1 and team meetings, identify training and development needs, monitor KPIs and carry out performance reviews
* Provide ad-hoc cover for the team as and when required
* Be a champion of change and improvement with a positive attitude to motivate the team
* Order approvals
* Support the Head Procurement with ad hoc projects and tasks
Qualifications:
* Previous experience of working in a similar sales support team leader role, preferably gained within an IT reseller / distribution environment
* Operational skills to lead the team to manage and process product orders accurately and efficiently
* Experience in effective coordination with other teams - to ensure timely ordering, delivery, and accurate product forecasting
* Commercial awareness to support cost-effective purchasing decisions
* Experience of leading and motivating a team
* Excellent administration skills
* Proficient in the use of CRM systems and MS packages including Word, Excel and Outlook
* Excellent communication skills, both oral and written with the ability to effectively articulate an opinion and engage with both internal and external stakeholders through a variety of different mediums
* Excellent interpersonal skills, the ability to build and maintain relationships and work cross functionally and interact confidently
* Robust and resilient in approach – has the confidence to challenge and 'push back’ when required
* A natural flair for delivering high levels of customer service
* Solid planning and organisational skills with the ability to prioritise work and delegate tasks
* Strong time management skills with the ability to work under pressure to deadlines
* Ability to carry out tasks to a high standard with a strong eye for attention to detail and thorough approach to their work
* Ability to respond quickly and efficiently to queries
* Demonstrates creative thinking and problem-solving skills but knows when to escalate issues
* The ability to work independently with minimal supervision
* Proactive and flexible with a “can do” attitude
* Team player - understands the importance of teamwork
Additional Information:
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Telecommunications
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