Employer Liverpool University Hospitals NHS Foundation Trust
Employer type NHS
Site Broadgreen Hospital
Town Liverpool
Salary £23,615 pro rata
Salary period Yearly
Closing 27/01/2025 23:59
Band 2
Job overview
Band 2
Part time x1 - 22.5 hours per week over three days
Part time x1 - 15 hours per week over two days
Permanent
The Inpatient Booking Clerk has a pivotal role in both the organisation and booking of pre-operative assessment clinics across hospital sites and in supporting the pre-operative assessment nurses to provide a seamless service to elective patients prior to their admission for surgery.
Main duties of the job
Applicants will be well-motivated and flexible individuals who can work on their own initiative. You will be an efficient team player who can work to deadlines in a demanding environment and portray a professional image at all times.
You will be expected to provide an effective customer-focused service in line with the Trust's 'First Impression' Standards and be able to demonstrate confident communication and interpersonal skills.
The range of duties may include routine reception duties and the booking of inpatient appointments. Keyboard skills are essential.
All successful candidates will be required to present a smart & professional image in line with the Trust's Uniform and Dress Code Policy.
This post will be based predominantly at Broadgreen Hospital; however, you may be required to cover clinics at the Royal Hospital site when required, contracts of employment include working at any Trust site.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
Detailed job description and main responsibilities
* Add patients to the Waiting List with information given via e-mail ensuring accuracy at all times.
* Send patient requests using the Inpatient Scheduler system booking directly into operating lists. This information comes via the Consultant, his secretary or e-mail. This requires prioritising admission dates to meet deadlines.
* Select patients for surgery from waiting lists following strict written protocols.
* Admit, discharge and record attendances of patients for specific Consultants.
* Where appropriate arrange the booking of Ambulances for patient admissions and pre-operative assessments.
* Where appropriate arrange Interpreters and Signers for patients acknowledging cultural and personal beliefs.
* Arrange pre-op Appointments and liaise with pre-op assessment nurses updating any relevant changes as a result of their pre-op assessment and making sure outcomes are recorded correctly. Ensuring Consultant and secretaries are aware of any medical or social problems.
* Validate all waiting list suspend reports at regular intervals to ensure the suspend policy is adhered to.
* Print off waiting list reports and pre-admissions for all Consultants ensuring all information is correct and then forward onto the secretaries, Consultants and wards.
* Liaise with theatre staff to ensure all theatres are fully utilised.
* Deal with patient enquiries and complaints regarding their position on the waiting list, their length of wait, arranging dates for surgery avoiding holiday and work commitments.
* Updating change of address, phone number and GP information.
* Cancel patient admissions upon request by patient or clinician and replace on the list as appropriate.
* Remove patients from the list when requested and inform patient, Consultant and GP as appropriate.
* Informing GPs of patients failure to attend pre-op appointment and admission dates.
Person specification
Qualifications
* 4 GCSE’s or equivalent
* NVQ 2 – Customer Care/Business Admin
Experience
* Knowledge of Trust PAS systems
* Experience and knowledge of Windows based applications
Skills
* Able to adapt to changes in practice, policies and procedures
* Experience of dealing with the public/patients
* Excellent Keyboard skills
* Good verbal and numerical skills
* Good interpersonal skills
* Able to relate to people from differing backgrounds
* Able to communicate in a variety of settings with staff and patients at varying levels of understanding
* Able to manage personal workload effectively and be methodical and highly organised
* Able to work on own initiative
* Flexible approach and able to work under pressure
* Able to maintain accurate patient records and patient information systems
* Able to deal with sensitive issues with tact and diplomacy
* Able to work as part of a team; Positive approach to work
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment.
The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce: black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.
This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults’ policy and comply with the Local Safeguarding Children and Adult Board procedures.
All employees (and volunteers) are expected to maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.
Employer certification / accreditation badges
Name Linda Brown Job title Trauma & Orthopaedic Manager Email address Linda.brown@liverpoolft.nhs.uk Telephone number 0151 282 6126
For further details / informal visits contact:
Linda Brown- Trauma & Orthopaedic Manager Tel: 0151 282 6126
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