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Process Assistant Customer Service, Southampton
Client:
Page Personnel
Location:
Southampton, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
3d5336dfb256
Job Views:
28
Posted:
24.03.2025
Expiry Date:
08.05.2025
Job Description:
* Starting Immediately
* Local role based in Southampton
About Our Client
Our client are proud members of the NHS family based in Southampton, they provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our team's expertise, in-depth understanding of the NHS, and commitment to service excellence.
Key Responsibilities
* Responsible for dealing effectively with queries from customers (both internal and external) by telephone, email or in person, at all times conveying a professional and efficient attitude following customer service standards.
* To resolve as many, if not all, queries as possible during the initial contact.
* To be proactive to customer needs.
* Achieving standards set within the SLA for KPI needs on behalf of all trusts.
* To provide clear, concise and accurate information to clients, their employees and third parties ensuring at all times that a positive and professional manner is deployed.
* Follow the guidelines laid out under the Data Protection Act.
* Be proactive in ensuring that payroll staff achieve Key Performance Indicators in respect of call resolution.
* Maintain a basic awareness of statutory regulations in respect of National and Local deductions from pay such as PAYE and NI.
* To construct suitable responses to queries from staff, HMRC and other outside organisations verbal and written.
* Flexibly process multiple enquiries on multi customer payrolls.
* Adherence to NHS SBS internal policies.
* Compliance to Departmental Internal Controls and the financial framework determined by the Client.
The Successful Applicant
* The ability to work in a team.
* Numerate and methodical.
* Good pc skills, using Microsoft Word, Excel and the ability to input from basic data source and produce basic spreadsheets.
* The ability to multitask.
* The ability to prioritise.
* Basic understanding of Time Management.
* Understanding of performance targets.
* Experience with handling telephone calls and emails.
* Previous Call Centre and Customer Service experience or working in a fast-paced work environment.
What's on Offer
The candidate for the Process Assistant Customer Service role will receive:
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Created on 24/03/2025 by TN United Kingdom
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