Employer: 279 University Hospitals Sussex NHS Foundation Trust
Employer type: NHS
Site: St Richard's Hospital
Town: Chichester
Salary: £29,970 - £36,483 per annum
Salary period: Yearly
Closing: 29/12/2024 23:59
Acute Assessment Unit Support Manager
Band 5
About our Trust
At UHSussex, we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, ambition, and values that have embodied the NHS for over 70 years.
Our hard-working, talented, and dedicated people work together towards a common goal – to always put our Patient First. In fact, our mission is summed up by our ‘where better never stops’ motto, and you will play a part in driving us forwards and improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff, which is extensive and designed to support you when you need it, including where possible, flexible working to support work-life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching, and training so that we can be the best that we can be. From the moment you start with us and throughout your career, we will help you to grow and develop. We hope that in choosing UHSussex, you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job Overview
The post holder will provide an admin service to support the Acute Assessment Unit, including Same Day Emergency Care (SDEC). The successful applicant will work closely with the Consultants, Senior Nursing Team, and Ward Clerks in the unit to ensure exceptional care and patient experience for patients attending the unit. The role also includes admin support for medical team rotas and training to ensure accurate data collection on the unit. It will also support governance and performance.
Main Duties of the Job
1. To undertake a range of duties including administrative support for the medical and nursing staff, maintaining rota and leave management.
2. Collating information and action logs to enhance governance and performance.
3. Facilitate improvement in the quality of care.
4. Develop and maintain effective and efficient admin service and support strategic developments.
5. Manage monthly meetings and maintain and monitor action logs from these meetings.
6. Provide day-to-day line management of the ward clerks in liaison with the senior nursing team.
7. Manage complaints and resolve any patient issues that arise.
Detailed Job Description and Main Responsibilities
Please see attached full job description and person specification for a comprehensive description of responsibilities.
Person Specification
Experience/Qualifications
* GCSE Maths and English
* Educated to diploma level or equivalent experience
* Over 3 years experience working in an acute NHS Trust
* Proficient working with Microsoft packages (Word, Excel, Outlook, PowerPoint)
* Experience of internal IT systems
* Experience working in an Acute Assessment Unit/Emergency Department
* Experience at undertaking audits
Skills
* Excellent organisational skills
* Ability to work to tight deadlines
* Experience of training staff
* Experience in organisation and coordination of meetings including minutes
* Experience in electronic rota management
People Management
* Experience of team management
* Understanding of Statutory and Mandatory Training
Specific Requirement
* Ability to work flexibly and effectively in a team
Equality, Diversity, and Inclusion
* Evidence of having championed diversity in previous roles
* Evidence of having undertaken own development to improve understanding of equalities issues
Important Information for Applicants
Flexible Working: If you would like to explore potential options regarding flexible working, please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for those that meet the Visa and Immigration eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker.
Closing adverts early: Please apply as early as you're able for this role. In the event of exceptional interest, we may close adverts earlier than specified.
UHSussex reserves the right to close the role early if we receive a high volume of applications.
Further Information
For help with the application process for non-medical vacancies only, please contact the Resourcing Team by Email.
Employer Certification / Accreditation Badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Name: Nikki Hoar
Job title: Operational Manager Urgent and Emergency Care
Email address: [emailprotected]
Telephone number: 07795825014
Additional information: Karin Fair - Matron
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