Account Manager
Location: Peterborough
Job Role: Account Manager
Working Pattern: Monday to Friday, fully on-site
Salary: £26,000
Drive Customer Success in a Rapidly Expanding 3PL
Are you a customer-focused Account Manager with a passion for building strong relationships, driving revenue growth, and delivering outstanding service? Do you thrive in a fast-paced, logistics-driven environment where no two days are the same?
A leading third-party logistics (3PL) provider is seeking a proactive and commercially driven Account Manager to join their growing team in Peterborough. This role is pivotal in developing long-term client relationships, identifying new opportunities for growth, and ensuring a seamless customer experience.
Job Responsibilities
1. Client Relationship Management: Be the primary contact for a portfolio of key clients, ensuring exceptional service levels and a customer-first approach.
2. Exceptional Customer Service: Proactively support clients, ensuring their expectations are not just met but exceeded, and resolving any service issues swiftly.
3. Strategic Account Planning: Develop and maintain a clear account strategy, setting objectives to maximise sales penetration and revenue growth.
4. Performance Tracking & Reporting: Monitor client account performance and analyse revenue trends.
5. Service Issue Resolution: Act as a key escalation point, proactively resolving any service-related challenges to ensure smooth operations.
Person Specification
1. Ideally have proven account management experience within the courier, logistics, or fulfilment industry (not essential).
2. Strong relationship-building skills with a natural ability to engage, influence, and drive client satisfaction.
3. Confident communicator, both verbal and written.
4. A proactive problem solver, able to work autonomously and manage multiple accounts effectively.
5. Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and CRM tools.
Hours of Work, Pay, and Benefits
£26,000
Monday to Friday, fully on-site
08:00 to 16:30
25 days holiday
Company pension
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