Who You Are You are a detail-oriented individual with a strong analytical mindset, adept at managing complaint processes and driving service improvements. You have the ability to work collaboratively with various teams to ensure compliance with regulatory standards. Your passion for enhancing service delivery and customer satisfaction is evident in your dedication to continuous improvement. What the Job Involves This role involves overseeing the regulatory requirements related to complaints and service improvements within the Housing Service. You will lead on complaint management, ensuring compliance with council policies and procedures, and drive service improvements based on learning from complaints. Key responsibilities include managing the complaints process, analyzing complaint data for improvement opportunities, preparing data for the housing regulator, liaising with service managers to promote policy adherence, and developing processes to evidence service improvements. Skills Strong analytical skills Attention to detail Ability to work collaboratively across teams Understanding of council policies and regulatory standards Excellent communication and liaison abilities