Job summary Our dedicated and fun-loving Urgent Care Division at Worcestershire Acute Hospitals NHS Trust is seeking to recruit a Directorate Administration Assistant. This role will support the Operational team with the administration, validation, analysis and monitoring of patients within the Urgent Care footprint. This is a great opportunity to develop your administrative & people skills. We are proud to say that it really is an exciting time to join Worcestershire Acute Hospitals, and this is a role that offers an enthusiastic and ambitious individual, an insight into operational management and an opportunity to be involved in the organisations continuing journey of improvement. We look forward to receiving your application. Please do not hesitate to contact us for any questions you may have regarding the role. For further enquiries, please contact: Lydia Humphries on lydia.humphriesnhs.net or 01905 760135. Main duties of the job To provide administration support to the Urgent Care management team. To support the Directorate Management Team with the administration, validation, analysis and monitoring of patients within the Urgent Care footprint against Trust and National targets.he post holder will be countywide in order to support the Operational and Clinical Teams across the Division. The post holder will be countywide in order to support the Operational and Clinical Teams across the Division. About us Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this. Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond. The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them. We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do. Our objectives are simple: Best services for local people Best experience of care and best outcomes for our patients Best use of resources Best people Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system. We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer. Date posted 29 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Contract Permanent Working pattern Full-time, Flexible working Reference number C9365-25-0076 Job locations Charles Hastings Way Worcester Worcestershire WR5 1DD The Alexandra Hospital Woodrow Drive Redditch Worcestershire B98 7UB Job description Job responsibilities To monitor and ensure compliance with mandatory training and professional development review standards for A&C & clinical staff. To support the Division in key areas of its performance namely validation, flow and pathways. To be involved daily with capacity management and relaying accurate and timely information to relevant parties. To complete WLI requests for approval and distribute WLI codes to clinical teams once approved at Directorate level. To assist the Directorate Support Manager with rota planning and administrative tasks. To produce a weekly divisional performance report. To have an excellent working knowledge of the Trusts electronic systems to enable the post-holder to undertake his/her role i.e. Datix, Oasis, WREN, Patient First. To undertake 12-hour breach validations and complete a weekly root cause analysis report. To assist with the monitoring of patients in the Emergency Department and support the Department to escalate delays in investigations or specialty response. To assist with compiling the weekend plan and escalating gaps as necessary. To compile performance reports for each Direcrorate. To assist with IT requests for new members of staff. To undertake other duties as and when required due to changing demands of the service/department as instructed by the line manager. To demonstrate a wide range of problem-solving skills involving allocation and prioritising of workload. To promote excellent working relations in order to deliver a high-quality service. At all times adopt a flexible, positive and energetic approach to work. To be familiar with and adhere to Trust and departmental policies and operational procedures. To keep up to date/trained with on new procedures and systems within the department and the Trust. In the event of equipment breakdown (e.g. Office equipment). Notify the relevant technical support of the fault and ensure colleagues of such an event are updated. To ensure a clean, tidy and safe environment. To participate in the departmental appraisal programme. Job description Job responsibilities To monitor and ensure compliance with mandatory training and professional development review standards for A&C & clinical staff. To support the Division in key areas of its performance namely validation, flow and pathways. To be involved daily with capacity management and relaying accurate and timely information to relevant parties. To complete WLI requests for approval and distribute WLI codes to clinical teams once approved at Directorate level. To assist the Directorate Support Manager with rota planning and administrative tasks. To produce a weekly divisional performance report. To have an excellent working knowledge of the Trusts electronic systems to enable the post-holder to undertake his/her role i.e. Datix, Oasis, WREN, Patient First. To undertake 12-hour breach validations and complete a weekly root cause analysis report. To assist with the monitoring of patients in the Emergency Department and support the Department to escalate delays in investigations or specialty response. To assist with compiling the weekend plan and escalating gaps as necessary. To compile performance reports for each Direcrorate. To assist with IT requests for new members of staff. To undertake other duties as and when required due to changing demands of the service/department as instructed by the line manager. To demonstrate a wide range of problem-solving skills involving allocation and prioritising of workload. To promote excellent working relations in order to deliver a high-quality service. At all times adopt a flexible, positive and energetic approach to work. To be familiar with and adhere to Trust and departmental policies and operational procedures. To keep up to date/trained with on new procedures and systems within the department and the Trust. In the event of equipment breakdown (e.g. Office equipment). Notify the relevant technical support of the fault and ensure colleagues of such an event are updated. To ensure a clean, tidy and safe environment. To participate in the departmental appraisal programme. Person Specification Personal Qualities Essential An effective and supportive team player Flexible Conscious of appropriate image and self-presentation Able to work under pressure Able to work on own initiative Organisational skills Ability to pay attention to detail to achieve accuracy Excellent communication skills, both written and orally Excellent time keeping Qualifications Essential Knowledge of the full range of administrative and organisational policies and procedures, acquired through training and relevant experience to NVQ 3 or equivalent. Experience Essential High level of IT skills including accurate typing and extensive knowledge of the MS Office Suite (including Excel, PowerPoint, Word and Outlook) Experience in liaising effectively at all levels. Experience working in a busy customer-focused office Ability to prioritise and organise a changing workload and work systematically towards deadlines Accuracy and keen attention to detail Desirable Experience of working with NHS stakeholders. Good understanding of Urgent Care performance metrics. Skills/Knowledge Essential Practical, resourceful and well-organised Able to develop and maintain effective working relationships Ability to work unsupervised Accuracy and attention to detail Awareness of confidentiality Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills Ability to pull together comprehensive performance reports and data. Problem solving skills and ability to respond to sudden unexpected demands. Excellent time management skills with the ability to re-prioritise. Skills for supporting project management Knowledge of Oasis, Datix, WREN and Patient First. Person Specification Personal Qualities Essential An effective and supportive team player Flexible Conscious of appropriate image and self-presentation Able to work under pressure Able to work on own initiative Organisational skills Ability to pay attention to detail to achieve accuracy Excellent communication skills, both written and orally Excellent time keeping Qualifications Essential Knowledge of the full range of administrative and organisational policies and procedures, acquired through training and relevant experience to NVQ 3 or equivalent. Experience Essential High level of IT skills including accurate typing and extensive knowledge of the MS Office Suite (including Excel, PowerPoint, Word and Outlook) Experience in liaising effectively at all levels. Experience working in a busy customer-focused office Ability to prioritise and organise a changing workload and work systematically towards deadlines Accuracy and keen attention to detail Desirable Experience of working with NHS stakeholders. Good understanding of Urgent Care performance metrics. Skills/Knowledge Essential Practical, resourceful and well-organised Able to develop and maintain effective working relationships Ability to work unsupervised Accuracy and attention to detail Awareness of confidentiality Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills Ability to pull together comprehensive performance reports and data. Problem solving skills and ability to respond to sudden unexpected demands. Excellent time management skills with the ability to re-prioritise. Skills for supporting project management Knowledge of Oasis, Datix, WREN and Patient First. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Worcestershire Acute Hospitals NHS Trust Address Charles Hastings Way Worcester Worcestershire WR5 1DD Employer's website https://www.worcsacute.nhs.uk/ (Opens in a new tab)