Were recruiting for Customer Service Advisors to earn up to £17.84 an hour. Customer Service Advisor benefits: Generous annual leave entitlement: Standard 25 days 8 bank holidays, increasing with service up to 33 days 8 bank holidays. As part of our Healthcare team, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your well-being. As part of our Healthcare team, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your well-being. Health Cash Plan : After six months with us, you'll enjoy 24/7 GP access for you and your family, along with a free Level 1 Health Cash Plan covering dental, optical, and therapy costs to support your health and well-being whenever you need it. Access to the our Hub : Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our Enhanced Employee Assistance Programme. NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence allowing you to bring your existing pension pot and holiday allowance with you Car Lease Scheme: We have teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car. Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy. Referral Programme : Share the benefits of working with us with your network and you can earn cash rewards through our Employee Referral Programme. Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you We cant always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make Free Parking: We know how expensive public parking can be Most of our sites offer free, secure parking for your vehicles. Customer Service Advisor role: Answering calls from the general public in an efficient and courteous manner using agreed protocols and standards. Accurately recording, checking or amending details on the call logging computer system Adastra. Signpost patients to the appropriate care using the Directory of Services where appropriate. Triage patient calls using the NHS Pathways triage system. Deal appropriately with instructions and queries from surgery staff, clinicians and outside agencies. Maintain a tidy office/call centre at all times. Assist in general administrative and clerical duties and maintain manual/computerised records as required, in a professional timely manner. Adhere to all procedures, protocols and other relevant memorandum as appropriate. Provide assistance to new members of staff and assist in training and mentoring to ensure the maintenance of a high quality service. Attend training and meetings as and when required to do so by Management. Maintain strict confidentiality in relation to all issues concerned within the service and adhere to the requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles. Maintaining equipment checking systems and printers as necessary and reporting any faults via the Electronic Shift Report to IT or senior member of staff. Communicate outstanding issues to your manager or shift replacement before going off duty. Notify Line Manager/s or Duty Supervisor of any circumstances which may affect the provision of a high quality service. Keeping our patients, the public and ourselves safe and well is part of every role. To maintain high levels of safety all staff are encouraged to openly report incidents and any risk identified in Datix or where not possible to use Datix to report through the Duty Supervisor Shift report. Provide cover for sickness, bank holidays, annual leave, etc for any call handler/receptionist as requested including working flexibly at other sites. Adhere to Health and Safety Policy. Communicating with patients, relatives and representatives. Communicating with staff within Health Care and related organisations. Communicating with clinical and managerial staff within participating Primary Care Trusts. Communicating with clinical and other appropriate staff in local primary and secondary care services. Communicating with staff within social services. Communicating with out of hours and other related services within the local health economy. Communicating with ambulance services. Communicating with all stakeholders within the 111 service. Our Health Care CIC is committed to safeguarding and promoting the welfare of Adults, Children and Young People and expects all staff and volunteers to share this commitment. Infection Prevention & Control is pivotal in ensuring a safe & clean environment for both patients and staff. IP&C is everyones responsibility and strict adherence to the IP&C policy is expected of ALL employees of the organisation. As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements. Any other reasonable duties as required from time to time. All employees are responsible for ensuring the company remains Covid secure. Customer Service Advisor pay: £12.21 - £17.84 per hour Evenings and night shifts: £16 per hour Weekend shifts: £17.84 per hour