Hours of Work: 40 hours on a shift rota including weekends
Salary: £14,000 - £15,000 a year
£27,000 - £28,000 a year
Responsible to: Housing and Support Manager OR Housing and Support Coordinator (service dependant)
Work Location: London W5 5RE
Job Purpose
* To provide housing management and housing related support to a caseload of residents
* To be responsible for the monitoring of all rent accounts ensuring that both personal and housing benefit elements are paid regularly - taking early intervention and prevention action to minimise rent arrears, only taking enforcement action when necessary.
* Work collaboratively with other departments - in particular, Facilities and Property Management and other community operations teams (Health and Wellbeing, and Children Youth and Families) to deliver the best service for our residents
* To ensure that residents receive services relevant to their needs, arising from their Outcome Star assessment action plans
* To be responsible for ensuring that the Inform is maintained accurately for all residents with whom you have contact
* To support residents to engage and participate in Progression activities
* To work proactively with residents to secure high-quality and affordable move-on accommodation
* Maximise residents' uptake in Progression opportunities by working alongside the Progression Coaches
* Maximising housing occupancy and minimising voids by taking proactive action
* Ensure that residents comply with Tenancy and License conditions, and taking action to deal with any anti-social behaviour as instructed by the Housing and Support Manager
Duties and Responsibilities
Housing Management
* Be responsible for the intake of residents, undertaking all required paperwork and ensuring that the licence agreement and all relevant policies and procedures are fully and clearly explained
* To be responsible for the monitoring of all rent accounts ensuring that both personal and housing benefit elements are paid regularly - taking early intervention and prevention action to minimise rent arrears, only taking enforcement action when necessary
* Maximise housing occupancy and minimise voids by taking proactive action, including void inspections, and facilitating referrals, interviews and assessments
* Proactively investigate and address all cases of anti-social behaviour
Support
* Carry out Outcome Stars assessments and collaboratively create person-centred actions - using a Psychologically Informed approach
* Review and update assessments and actions as led by residents at appropriate intervals in accordance with policies and procedures
* Be responsible for monitoring clients' welfare, including physical and mental health, substance misuse and to intervene with appropriate strategies as needed
* Liaise, advise, and advocate with the client to external agencies
* Carry out Facilities Checks and Wellbeing Checks as required in accordance with policy and procedures
* Ensure work is delivered collaboratively with all other departments - in particular - the Property and Facilities team, and other community operations teams (Health and Wellbeing, and Children, Youth and Families)
* Ensure that Safeguarding procedures are followed, taking action to report concerns proactively in accordance with our Safeguarding Policy and Procedures
* Work in partnership with the Progression team to ensure residents maximise their engagement with Education, Training, Employment and Volunteering (ETEV) and Engagement and Empowerment activities
* Support residents to establish a greater awareness of the community they live in and their ability to live independently
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