Job summary We are looking for a dedicated and organised Medical Secretary to join the team at Sutton Road Surgery. In this key role, you will support our healthcare staff by managing patient appointments, handling medical records, processing correspondence, and ensuring that all referrals are completed accurately and efficiently. You will be responsible for coordinating patient referrals to specialists, ensuring all necessary documentation is in place, and following up as needed. If you are detail-oriented, have excellent communication skills, and are passionate about delivering exceptional administrative support in a healthcare setting, wed love to hear from you. Join us at Sutton Road Surgery and be an integral part of providing high-quality, patient-centered care. Main duties of the job We are EMIS system practice E-referrals, 2WW referrals, Private Letters, Medical letters/reports for solicitors Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets. Respond and/or redirect all patient and visitor requests accordingly. Ensure correspondence, reports, results etc. are filed electronically in correct patient record. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. Undertake administration tasks Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes). Check emails on a daily basis. Also regularly check fax machine for incoming messages. Send faxes as required. Amalgamation of new patient records. This job description is not exhaustive and may be adjusted periodically after review and consultation. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures. Conduct of meetings About us At Sutton Road Surgery, we are more than just a medical practice we are a close-knit, supportive team dedicated to providing the best care possible to our patients. Our team consists of skilled doctors, nurses, and administrative staff who work collaboratively to ensure that each patient receives the attention they deserve. The atmosphere at our practice is warm, friendly, and professional. We pride ourselves on fostering a positive work environment where everyones contributions are valued. Whether you're assisting with patient care or handling administrative tasks, youll be part of a team that thrives on mutual respect, open communication, and shared goals. Our work ethic is built on compassion, attention to detail, and a commitment to excellence. We believe in supporting one another and creating a work-life balance that encourages growth, learning, and job satisfaction. As part of Sutton Road Surgery, youll enjoy the benefits of working in a role that makes a real difference in peoples lives. In addition to the chance to work alongside a fantastic team, we offer ongoing training, and opportunities for professional development. Youll also be working in a dynamic, fulfilling environment where your contributions truly matter. If you're looking to be part of a practice that values both its patients and its staff, Sutton Road Surgery is the place for you. Join us and help shape the future of healthcare in our community Date posted 03 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Flexible working Reference number A4399-25-0000 Job locations 122 Sutton Road Erdington Birmingham West Midlands B23 5TJ Job description Job responsibilities About the Role: We are looking for an organised and professional Medical Secretary to join our team. You will play a key role in supporting our GPs by managing appointments, processing patient referrals, and handling medical records. Your work will ensure smooth operations within the practice, helping to deliver excellent care to our patients. Key Responsibilities: Referral Management: Complete and track patient referrals to specialists, ensuring all necessary documentation is provided and follow-ups are done in a timely manner. Appointments: Organise and manage patient appointments, ensuring smooth scheduling. Medical Records: Maintain accurate and confidential patient records. Communication: Answer patient queries, manage correspondence, and liaise with healthcare providers. Requirements: Experience as a Medical Secretary or in a similar administrative role. Knowledge of the NHS referral process. Strong organisational skills and attention to detail. Proficient in practice management software EMIS and Choose & Book. Benefits: Ongoing training and development Supportive, friendly work environment Flexible working hours and work-life balance Job description Job responsibilities About the Role: We are looking for an organised and professional Medical Secretary to join our team. You will play a key role in supporting our GPs by managing appointments, processing patient referrals, and handling medical records. Your work will ensure smooth operations within the practice, helping to deliver excellent care to our patients. Key Responsibilities: Referral Management: Complete and track patient referrals to specialists, ensuring all necessary documentation is provided and follow-ups are done in a timely manner. Appointments: Organise and manage patient appointments, ensuring smooth scheduling. Medical Records: Maintain accurate and confidential patient records. Communication: Answer patient queries, manage correspondence, and liaise with healthcare providers. Requirements: Experience as a Medical Secretary or in a similar administrative role. Knowledge of the NHS referral process. Strong organisational skills and attention to detail. Proficient in practice management software EMIS and Choose & Book. Benefits: Ongoing training and development Supportive, friendly work environment Flexible working hours and work-life balance Person Specification Experience Essential Experience Medical Sectary Person Specification Experience Essential Experience Medical Sectary Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sutton Road Surgery Address 122 Sutton Road Erdington Birmingham West Midlands B23 5TJ Employer's website https://www.suttonroadsurgery.co.uk/ (Opens in a new tab)