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Business Manager @ Square One Resources | DevOps, Cloud, Cyber Security
Role: Technical Operations Manager
Location : Woking, UK
Position Type: Permanent - Hybrid
Start Date: ASAP
*** Candidates MUST be eligible for security clearance (UK Passport) only ***
Job Overview:
We are seeking an experienced Technical Operations Manager to lead a dynamic team responsible for building and maintaining high-performance, scalable cloud platforms that deliver critical SaaS services. This role offers the opportunity to influence the architecture, growth, and operational excellence of the cloud infrastructure, while driving a culture of continuous improvement within the platform engineering team.
Key Responsibilities:
As the Technical Operations Manager, you will lead and evolve the platform engineering team, overseeing the development, deployment, and operation of our cloud platforms. Your responsibilities will include:
* Technical Leadership: Provide strategic direction and technical leadership for the cloud platform, focusing on simplifying and accelerating platform operations, scalability, security, and observability.
* Team Building: Lead and grow a world-class team of platform engineers, attracting top talent across global markets. You will play a key role in supporting the expansion of the engineering team in new regions.
* Cross-functional Collaboration: Work closely with Customer Support and Customer Success teams to ensure that customer needs and feedback are central to the evolution of the platform.
* Strategic Planning: Collaborate with senior leadership to align platform roadmaps with business goals, ensuring the platform evolves in line with user needs and market demands.
* Vendor Management & Cloud Governance: Engage with external vendors, drive cloud governance initiatives, and make critical build vs. buy decisions to support platform scalability and operational efficiency.
* Observability & Automation: Develop and execute a comprehensive observability and automation strategy that aligns with business objectives and enhances platform reliability.
* Financial Management: Implement best practices for financial operations and cost governance, ensuring platform performance and quality are delivered with optimal commerciality.
Key Qualifications and Skills:
Leadership Expertise:
* Proven track record in leading high-performing engineering teams, fostering a culture of innovation and excellence.
* Strong communication and interpersonal skills, capable of aligning diverse teams and stakeholders from technical staff to executives.
* Passion for mentoring and developing talent, with a focus on nurturing future leaders within the engineering team.
* Experience in cross-team collaboration and influencing the direction of product and system architecture.
Technical Proficiency:
* Strong knowledge of VMware technologies, Managed Hosting solutions, and B2B SaaS platforms, with an ability to drive operational excellence across these environments.
* Expertise in cloud infrastructure, particularly with AWS, and the ability to leverage its tools for optimizing platform performance and scalability.
* Experience in managing and optimizing cloud environments, ensuring reliability, security, and scalability.
* Hands-on experience with Kubernetes, AWS, and classic hosting technologies.
* Familiarity with telephony technologies such as SIP, session border controllers, and related components.
* Hands-on experience with observability tools like Prometheus, Grafana, and Loki.
* Proficiency in GitLab, Docker, Terraform, CI/CD, and various deployment architectures.
* Strong understanding of cloud cost governance, including forecasting and managing cloud infrastructure costs.
Why Join Us?
This is a unique opportunity to shape the future of a leading cloud platform, driving innovation while working alongside a talented and passionate team. As a key leader in the organization, you will have a direct impact on the platform’s evolution, customer success, and business outcomes. If you are an experienced manager who thrives in dynamic, high-growth environments, we would love to hear from you.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting and Software Development
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