Tenancy Sustainment Officer - Housing
£31,742 per annum
Macclesfield
Permanent, Full-Time - 37 hours per week
Peaks & Plains Housing Trust has a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are passionate about what we do in providing high quality homes and investing in our communities to improve people's lives.
We are looking for a highly customer focused individual with experience of working with vulnerable customers, particularly where you have had to influence changes in their behaviour.
You will specialise in one of the following areas: hoarding and property condition, supporting customers facing legal action, or providing money advice. Your work will center on understanding and addressing the unique circumstances and challenges faced by each customer, ultimately promoting stability in their tenancies
A key focus of the role will be to advise and assist our 'at risk’ and other vulnerable customers to ensure they can access appropriate financial support to sustain their tenancy and live independently. You will support tenants to build their financial capability, promote awareness of their responsibility to pay rent, prevent arrears accruing and manage their tenancy, to reduce the likelihood of tenancy breaches and prevent the likelihood of homelessness.
We take pride in our properties and care ...