We are commercial property specialists operating across the UK. At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow.
This position is specifically focussed on the retail portfolio which is currently spread across:
Although Union is the head office and will be your main place of work, you will often travel to the sites above in your role to understand the assets and build relationships with the customer base (travel to sites will be subsidised by us).
Job purpose:
This role is ultimately responsible for responding to our demand pipeline and letting vacant retail and leisure space. You’ll do this by really understanding the needs of both our potential and existing customers and collaborating with the wider team to create a brilliant experience.
What we’re looking for:
* A background in surveying is important to us, ideally in an agency role but we’re open to Surveyors from other backgrounds i.e. Asset Management who are keen to transition.
* A passion for retail/placemaking and a keen interest in development/redevelopment in communities is a must.
* A keen interest in building relationships with customers, with the ability to manage expectations and provide clear communication lines.
* An understanding of Salesforce will be beneficial but not essential.
* Ideally you’ll be MRICS qualified or on your way to doing so (we provide full study support).
What you’ll be doing:
* Manage the enquiry pipeline, undertaking viewings and instructing deals, making sure we deliver an excellent experience from the outset.
* Deliver on all elements of property customer account management including; lease renewals, expansions, relocations, rent reviews, customer relationships (including debt and queries), and owning and driving the data regarding them.
* Full lifecycle account management exploring all sales opportunities with our customers and ensuring we retain all customers and when necessary being creative with the structuring of terms as well as an ability to engage in potentially challenging conversations.
* Own and manage a number of key customer accounts within the Bruntwood portfolio, driving retention and developing strong stakeholder relationships.
* Work collaboratively with colleagues including the Asset Managers, Building Surveyors, Lease Transactional team, Marketing team and Operational Managers to ensure a total team approach to sales transactions.
* Develop and maintain excellent working relationships with retail agents and other third parties to make sure Bruntwood are the preferred partner.
We really believe that if you’re brilliant to work with, you deserve brilliant things in return:
* 28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too.
* 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you.
* Sabbatical of up to 12 months so you can take a career break after five years with us.
* Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt-in basis too.
* Life assurance cover for all colleagues.
* Up to 8% matched pension scheme.
* Discounts & cashback at leading retailers.
* Enhanced maternity/shared parental leave - 26 weeks fully paid leave.
* Interest-free loans to pursue your passions and apply for up to £2000 towards learning a new skill.
We’ll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email talent@bruntwood.co.uk for an update.
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